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Forget password doesnt work!!

Discussion in 'Plesk 10.x for Linux Issues, Fixes, How-To' started by Roberto Nunez, Nov 9, 2010.

  1. Roberto Nunez

    Roberto Nunez Basic Pleskian

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    Hello,
    I can detect that domaindotcom:8443/get_password.php?plesk_user_exception=true

    ERROR: PleskPermissionDeniedException

    Access denied
    0: auth.php3:603

    I never received the password...

    Thanks for solved this error.
     
  2. IgorG

    IgorG Forums Analyst Staff Member

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    I can't reproduce it on my test Plesk server.
    Do you have any related errors in /var/log/sw-cp-server/error_log and /usr/local/psa/var/log/maillog ?
     
  3. Roberto Nunez

    Roberto Nunez Basic Pleskian

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    Hi Igor,
    I try https://domain.com:8443/get_password.php but it doesnt work with this message:

    ERROR: PleskPermissionDeniedException
    Access denied.

    0: auth.php3:603

    I looking for errors in /var/log/sw-cp-server/error_log
    2010-11-10 11:46:08: (connections.c.299) SSL: 1 error:140780E5:SSL routines:SSL23_READ:ssl handshake failure
    2010-11-10 11:46:24: (connections.c.299) SSL: 1 error:140780E5:SSL routines:SSL23_READ:ssl handshake failure
    2010-11-10 12:25:10: (connections.c.299) SSL: 1 error:140780E5:SSL routines:SSL23_READ:ssl handshake failure
    2010-11-10 12:25:10: (connections.c.299) SSL: 1 error:140780E5:SSL routines:SSL23_READ:ssl handshake failure
    2010-11-10 12:25:10: (connections.c.299) SSL: 1 error:140780E5:SSL routines:SSL23_READ:ssl handshake failure
    2010-11-10 12:25:10: (connections.c.299) SSL: 1 error:140780E5:SSL routines:SSL23_READ:ssl handshake failure
    2010-11-10 12:25:26: (connections.c.299) SSL: 1 error:140780E5:SSL routines:SSL23_READ:ssl handshake failure
    2010-11-10 12:37:52: (connections.c.299) SSL: 1 error:1407609C:SSL routines:SSL23_GET_CLIENT_HELLO:http request
    2010-11-10T12:39:48-02:00 ERR (3): Forgery protection token check failed.
    2010-11-10T12:40:31-02:00 ERR (3): Forgery protection token check failed.
    2010-11-10T12:41:18-02:00 ERR (3): Forgery protection token check failed.
    2010-11-10T12:44:16-02:00 ERR (3): Forgery protection token check failed.
    2010-11-10T12:44:39-02:00 ERR (3): Forgery protection token check failed.
    2010-11-10T12:45:03-02:00 ERR (3): Forgery protection token check failed.
    2010-11-10T12:45:05-02:00 ERR (3): Forgery protection token check failed.
    2010-11-10T12:46:10-02:00 ERR (3): Forgery protection token check failed.


    and /usr/local/psa/var/log/maillog (none).

    Thanks.
     
  4. IgorG

    IgorG Forums Analyst Staff Member

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    It looks like that there is broken correct Plesk permissions. Make sure, at least, that Plesk user 'psaadm' belongs to group 'psaadm':

    If you can't fix broken Plesk permissions by yourself - contact Support Team.
     
  5. UweR

    UweR Guest

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    We have the same problem here.
    The sending of the password worked only one time.
    The next customer who wanted to have the pw sent, first was redirected to the same pw-send formular, then he got the exception page as described above.
    The error is repeatable from now on.
    We have the same errors in the logs - and psaadm is member of psaadm.
     
  6. IgorG

    IgorG Forums Analyst Staff Member

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  7. UweR

    UweR Guest

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    Thanks! The patch fixed it.
    Btw.: we also had the problem on FF 3.5 - not only on IE8
     
  8. IgorG

    IgorG Forums Analyst Staff Member

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    Do you mean that now you have the same problem with FF 3.5?
     
  9. UweR

    UweR Guest

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    oh no. It's working now with both browsers!
    Before we had the problem in FF and IE.
     
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