Forgotten password on Plesk 10

[coolemail]

We have just upgraded to Plesk 10.1.1 (and wishing we had stayed on Plesk 9!!!!)

If an email address forgets their email address password, in Plesk 9 they could type in the email address as the "Username" and "Email-address" at the https://plesk2.hostname.co.uk:8443/get_password.php?plesk_user_exception=true URL.

How can someone get their email address password sent to them?

The scenario we want is one where they want to log into webmail and see the Spam emails with the Spam settings. If they have forgotten their email password, they are unable to log into the Control Panel.

Many thanks in advance for assistance.

 

[coolemail]

Dear Parallels - Please answer

 

[stuff-done]

Given my recent sad experience with Plesk 10 Im not sure anyone there has a clue how to fix anything.

My new plesk 10 server now will not record email passwords. You can create a new account but the password will never work. This started sometime last night or this morning and even as I write this Codero is still "working on it". Mean time I have customers locked out of their emails all day.

I wish I had known how bad Plesk 10 was before leasing a new server. Migration manager is useless so I should have gone to CPanel and taken advantage of their free migration service.

If you are considering upgradeing to v10 DON'T DO IT! You will be very sorry and plagued with bugs and errors and late nights as a result.