Issue fsmng failed and Unable to retrieve repository configuration

[Medina]

Server operating system version

Debian 9

Plesk version and microupdate number

Plesk Obsidian Web Host Edition Version 18.0.44 Update #3

Hello,

I am facing issues in Plesk when running the following command:

plesk repair fs -system

It returns the error:

ERR [util_exec] proc_close() failed ['/opt/psa/admin/bin/fsmng' '--set-ac' '/var/log/plesk'] with exit code [1]

Manually fixing file and directory permissions (chown, chmod) did not resolve the issue.
Additionally, I am experiencing an update error:

ERROR: Unable to retrieve repository configuration from autoinstaller: unknown error

When running:

plesk installer list

It returns:

ERROR: Selector '18.0.44' does not match any product ID, release ID...

✅ Connection to autoinstall.plesk.com is working (curl and ping succeed).
❌ Updating the autoinstaller cache (plesk installer update) did not help.

The errors still haven't been fixed, I have Debian 9, maybe it's because of that?
I need to update PLESK, can I update to the latest version on debian 9, or should I migrate to 12 debian or update to debian 12?

Could you please help me troubleshoot this issue? What steps should I take?

Thank you!

 

[scsa20]

Debian 9 is no longer supported. I highly suggest that you set migrate to a new supported OS.

See the following for supported OSes: System Requirements for Plesk Obsidian

 

[Medina]

Debian 9 is no longer supported. I highly suggest that you set migrate to a new supported OS.

See the following for supported OSes: System Requirements for Plesk Obsidian

Thanks for the feedback, I will try to migrate. I have problems with the rights to the files /opt/psa/PMM/tmp, /var/log/plesk/PMM and /opt/psa/PMM/rsessions, I tried to fix it manually but it didn't work, and the command plesk repair fs -system didn't fix it, can you tell me how to solve it?

 

[Sebahat.hadzhi]

Hello, @Medina Please do reply to the support ticket and ask our support team to help you out fixing the permissions. If you have any difficulties with the ticket response, please let me know so I can get in touch with them and ask them to assign it to an agent.

 

[Medina]

Здравствуйте, @Medina Пожалуйста, ответьте на тикет поддержки и попросите нашу службу поддержки помочь вам исправить разрешения. Если у вас возникнут какие-либо трудности с ответом на тикет, пожалуйста, дайте мне знать, чтобы я мог связаться с ними и попросить их назначить его агенту.

Здравствуйте, @Medina Пожалуйста, ответьте на тикет поддержки и попросите нашу службу поддержки помочь вам исправить разрешения. Если у вас возникнут какие-либо трудности с ответом на тикет, пожалуйста, дайте мне знать, чтобы я мог связаться с ними и попросить их назначить его агенту.

Спасибо за ответ, написал в техподдержку, жду ответа, но почему-то статус решен, надеюсь ответа не получу. Давно уже обращался с другим вопросом, к сожалению ответа не получил

 

[Medina]

Hello, @Medina Please do reply to the support ticket and ask our support team to help you out fixing the permissions. If you have any difficulties with the ticket response, please let me know so I can get in touch with them and ask them to assign it to an agent.

I will be glad to receive a response from technical support soon, as I need to plan the OS update as you recommended to me

 

[Sebahat.hadzhi]

Thank you for the update. I discussed the case with our team and the ticket should be updated already.

 

[Medina]

Thank you for the update. I discussed the case with our team and the ticket should be updated already.

Sorry, Plesk which is on Debian 9, Plesk version 18.0.44, I'd better update the OS from 9-> 10-> 11-> 12 or do a migration, which one would you recommend so that there are no breakdowns

 

[Medina]

и вообще, возможно ли мне сделать копию моего сервера Splash и попробовать обновить его?

 

[Sebahat.hadzhi]

It really depends. Each methods holds potential complications. Considering that you need to upgrade through several major versions it might be easier to perform a migration. In any case, just make sure to have a full server snapshot. You can find the dist-upgrade procedures here:

How to perform dist-upgrade procedure on Linux server with Plesk?

Applicable to: Plesk for Linux How to perform a dist-upgrade? Warning: The dist-upgrade procedure is complex, hence you may want to consider migrating instead as explained in Plesk Migration and...

support.plesk.com

and the migration guide here:

Plesk Migration and Transfer Guide

Applicable to: Plesk for Linux Plesk for Windows Table of contents General Information Planning migration Preparing servers Migration pre-check Migration (data transfer) ...

support.plesk.com