FTP Access on VPS Cloud server 1&1

[Julien Lacour]

Hi everybody,

i'm new in Plesk management, and i need your help.

I want to allow FTP access on my server Plesk.

So i create my users in FTP Access on my principal domain, but when i try to login with Filezilla, don't work :

by FTP :
Status: Connecting to xxx.xxx.xxx.xxx:21...
Status: Connection established, waiting for welcome message...
Error: Could not connect to server
Status: Waiting to retry...

by SFTP :
Response: fzSftp started, protocol_version=8
Command: open "[email protected]" 22
Command: Pass: ******
Status: Connected to xxx.xxx.xxx.xxx
Error: Received unexpected end-of-file from SFTP server
Error: Could not connect to server


can someone help me, the support of 1&1 isn't good?

thanks all

My configuration :
Server Linux Ubuntu 16.04
Plesk 17.5.3 Update #16

 

[IgorG]

Have you tried this solution from 1&1?

Troubleshoot FTP Issues with your 1&1 Cloud Server - 1&1 Help Center

 

[Julien Lacour]

Yes i have already try this solution, but don't work, I just tested again.

I try to open the 20 port, but despite the rule is set the port is closed.

 

[IgorG]

I try to open the 20 port

Why 20? FTP port is 21.

 

[Julien Lacour]

yes, the 21 an 20, but only 21 work

i follow this
Manage FTP on a 1&1 Cloud Server With Plesk

 

[AYamshanov]

Hi Julien Lacour,

Look at the image.


If you spoke about port 20, this is active FTP connection. In this case, you need public IP-address on a computer with FTP client. FTP-server will connect to FTP-client from port 20. You do not need to configure a firewall to allow incoming connection to the server to 20/tcp port.

If you haven't public IP-address on the computer with FTP-client, you should use passive FTP. In this case, you need to look at KB by link Cannot connect to FTP in passive mode

 

[Julien Lacour]

Hi everybody,

i'm lost, for testing, i open a new contract VPS 1&1 (30 days offers), and i test on it.

I open the ports i need, see image




and i'm going create ftp user for testing




So i try to connect by Filezilla or Cute FTP in differents mods, but nothing

The only parameter i see in Tools & Settings is this




I try to add PassivePorts in proftpd.conf, but it's the same problem

Here my proftpd.conf, if someone else can help me

#
# To have more informations about Proftpd configuration
# look at : http://www.proftpd.org/
#

# This is a basic ProFTPD configuration file (rename it to
# 'proftpd.conf' for actual use.  It establishes a single server
# and a single anonymous login.  It assumes that you have a user/group
# "nobody" and "ftp" for normal operation and anon.

ServerName                      "ProFTPD"
#ServerType                     standalone
ServerType                      inetd
DefaultServer                   on

<Global>
PassivePorts 49152 65534
DefaultRoot     ~               psacln
AllowOverwrite          on
<IfModule mod_tls.c>
        # common settings for all virtual hosts
        TLSEngine on
        TLSRequired off

        TLSLog /var/log/plesk/ftp_tls.log

        TLSRSACertificateFile /opt/psa/admin/conf/httpsd.pem
        TLSRSACertificateKeyFile /opt/psa/admin/conf/httpsd.pem

        # Authenticate clients that want to use FTP over TLS?
        TLSVerifyClient off

        # Allow SSL/TLS renegotiations when the client requests them, but
        # do not force the renegotations.  Some clients do not support
        # SSL/TLS renegotiations; when mod_tls forces a renegotiation, these
        # clients will close the data connection, or there will be a timeout
        # on an idle data connection.
        TLSRenegotiate none

        # As of ProFTPD 1.3.3rc1, mod_tls only accepts SSL/TLS data connections
        # that reuse the SSL session of the control connection, as a security measure.
        # Unfortunately, there are some clients (e.g. curl) which do not reuse SSL sessions.
        TLSOptions NoSessionReuseRequired
</IfModule>
</Global>

DefaultTransferMode     binary
UseFtpUsers                     on

TimesGMT                        off
SetEnv TZ :/etc/localtime
# Port 21 is the standard FTP port.
Port                            21
# Umask 022 is a good standard umask to prevent new dirs and files
# from being group and world writable.
Umask                           022

# To prevent DoS attacks, set the maximum number of child processes
# to 30.  If you need to allow more than 30 concurrent connections
# at once, simply increase this value.  Note that this ONLY works
# in standalone mode, in inetd mode you should use an inetd server
# that allows you to limit maximum number of processes per service
# (such as xinetd)
MaxInstances                    30

#Following part of this config file were generate by PSA automatically
#Any changes in this part will be overwritten by next manipulation
#with Anonymous FTP feature in PSA control panel.

#Include directive should point to place where FTP Virtual Hosts configurations
#preserved

ScoreboardFile /var/run/proftpd_scoreboard

# Primary log file mest be outside of system logrotate province

TransferLog /var/log/plesk/xferlog

#Change default group for new files and directories in vhosts dir to psacln

<Directory /var/www/vhosts>
        GroupOwner      psacln
</Directory>

# Enable PAM authentication
AuthPAM on
AuthPAMConfig proftpd

IdentLookups off
UseReverseDNS off

AuthGroupFile   /etc/group

Include /etc/proftpd.d/*.conf

AuthUserFile /etc/ftpd.passwd

thanks guys

 

[UFHH01]

Hi Julien Lacour,

pls. read carefully the Plesk KB - article:

=> Which Ports Need To Be Opened for all Plesk Services to Work with a Firewall?
​

... and pls. read again the very good explanations from @AYamshanov ( => #6 ).