Resolved FTP Connection only accepts Plain FTP (Insecure)

[AboodHamwi]

Server operating system version

Ubuntu 20.04.5 LTS

Plesk version and microupdate number

18.0.48

Hi,

I'm having an issue once I'm trying to connect to the FTP, it's only allowing me to connect if I set the Encryption as plain FTP, I checked the setting of the security policy in Plesk settings and it's set to "Allow both secure FTPS and non-secure FTP connections" but still not allowed to connect, I'm using FileZilla, the server is hosted on Azure Linux VM

 

[scsa20]

Please ensure you've followed the support document here, you're more likely missing a config file that you need to manually create:

How to secure FTP (FTPS) in Plesk for Linux

Applicable to: Plesk for Linux Question How to configure secure FTP (FTPS) in Plesk for Linux? Answer Note: the below steps only make FTPS protocol available. Plesk does not manage FTPS mode set...

support.plesk.com

 

[AboodHamwi]

Hi,
Thanks for the details, i checked the doc, and everything mentioned there already applied to my server, after digging, I found the reason, it's Azure Firewall, so applying the solution from this doc, Configuring the Passive FTP Mode on a Microsoft Azure Instance
will resolve the issue

 

[scsa20]

Ye that would do it as well. Good to hear that it's working now.