Issue Migretor from Azure VM

[GSMPRO]

Server operating system version

Almalinux 9.2

Plesk version and microupdate number

Plesk Obsidian 18.0.79

Hello everyone,

I'm experiencing an issue with Plesk Migrator and would appreciate any guidance from anyone who has encountered a similar problem.

Environment
Source Server: Azure Linux VM running Plesk Obsidian
Destination Server: VM running Plesk Obsidian
Both servers are publicly accessible.

The Issue

I'm trying to migrate websites from azure vm Plesk server to another using the Plesk Migrator extension.

The destination server is able to reach the source server over SSH without any networking issues. Running an SSH connection test shows that the connection is established successfully, and the SSH service responds normally.

However, authentication consistently fails. Plesk Migrator is unable to connect to the source server.

A manual SSH test with verbose output (ssh -vvv root@SOURCE_IP) reaches the authentication stage but ends with:

Next authentication method: password
Permission denied, please try again.

Any advice or recommendations would be greatly appreciated.

Thank you.

 

[scsa20]

Do you know if you're able to SSH from the dest server to the source server using the root account? Usually by default SSH using the root account is off by default and need edit the sshd config to allow it.

Likewise make sure you have a password set on the root account (again, by default, root has no password to it as you shouldn't be logging into root but you can set a password to it if need to).

 

[Sebahat.hadzhi]

To @scsa20 's suggestion I just want to also add the support article we have on the matter that might be useful:

https://support.plesk.com/hc/en-us/articles/12377675874711-How-to-configure-source-server-to-accept-SSH-connections-and-allow-user-root-during-a-migration-process