FTP error "Unable to extract" with RunTime::RunAsUser::run line 221

[xafarali]

Hello from few weeks we are having this error when ever client tries to extract or zip file in his folder from Pleask FTP panel, I tried to apply permission and did try its repair tool given below:

"%plesk_cli%\repair.exe" --repair-all-webspaces-security
"%plesk_cli%\repair.exe --synchronize-impersonation-storage"
"%plesk_cli%\repair.exe" --synchronize-protected-directories-storage"

but no use still we get error.

Unable to extract /httpdocs/file_to_unzip.zip: filemng failed: Unknown error 0x80070005 (COM Error 80070005) at execute "C:\Program Files (x86)\Parallels\Plesk\admin\bin\filemng.exe" username --unpack-archive "--type=zip" "--source=C:\Inetpub\vhosts\DOMAIN.TLD\httpdocs\FILE_TO_UNZIP.zip" "--destination=C:\Inetpub\vhosts\DOMAIN.TLD\httpdocs" at (RunTime::RunAsUser::run line 221) (Error code 1)​

please guide how to tackle this issue, also attached screen shot.

 

[UFHH01]

Hi xafarali,

you have as well the possibility to use the "reconfigure" - option, when using the repair - utility.

Repairing Plesk configuration: repair.exe ( online documentation: Reference for Command-Line Utilities, Plesk 12.0 for Windows )
​

Example:
"%plesk_cli%\repair.exe" --reconfigure-ftp-sites ( To repair the configuration of FTP service for all sites on the server: )

 

[xafarali]

Hello,

Thank you for your reply dear and No use same issue exist.

 

[xafarali]

I have installed Process monitor on server and I see still ACCESS DENIED error, even I checked permissions are same on file "zipmng.exe"

I tried to run command manually from command prompt, it works , its just not working from Plesk Control Panel.

I attached screen shot of that event, help is highly appreciated.

 

[mazaamahesh]

Hey have you find the solution? i am having same issue.