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ftp error: user cannot log on, home directory inaccessible.

Discussion in 'Plesk for Windows - 8.x and Older' started by williamfock, Jul 17, 2008.

  1. williamfock

    williamfock Guest

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    Hi guys,

    Our D Drive which hosted the VHOSTS crashed and we restored the contents from a backup. However we encountered this issue: "530 User cannot log in, home directory inaccessible."

    Tried the following KB help http://kb.odin.com/en/549 but still having the same error.

    Please help....
     
  2. No response... thanks Parallels!
     
  3. shall

    shall Regular Pleskian

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    Check to see the permissions on the home directory. In my experience the Plesk tools do not reliably recreate the permissions unless you recreate teh entire domain from scratch AFTER renaming the old one to something else (so there aren't any conflicts). It's a time-consuming mess to recreate everything, but I've done this four times now and it has succeeded each time.
     
  4. prince

    prince Regular Pleskian

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    ftpmng

    "%plesk_bin%\ftpmng.exe" --remove-all
    "%plesk_bin%\ftpmng.exe" --reconfigure-all

    This should have corrected the issue. If no; there is something seriously wrong
     
  5. Manishsri17

    Manishsri17 Guest

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    I tried
    and

    Also, deleted and re added domain in plesk. But still FTP is not working and getting same error.

    I have a Plesk 8.6. anything else left in parallels pocket ?
     
  6. shall

    shall Regular Pleskian

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    My guess is that when you deleted and recreated the domain, you used the same FTP username. Try it again, but this time use a DIFFERENT username. This makes a difference, because there might be traces of the previous account that remain from a prior account, and those traces can cause issues with correct propagation of account permissions.
     
  7. DmitryT

    DmitryT Guest

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    From my experiense there might be two more causes:

    1) Server hostname is longer than 15 symbols (can be checked through Start > Run > cmd > hostname);
    2) Running Application Layer Gateway (ALG) service may also prevent this from working.

    Hope this helps.
     
  8. prince

    prince Regular Pleskian

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    Try plesk reconfigurator. DO a permission check
     
  9. nieuwhier

    nieuwhier New Pleskian

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    I have exactly the same problem with ftp.

    I moved from server A to server B with the plesk migrator and suddenly I have this mess....
     
  10. Ragnarsson

    Ragnarsson Guest

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    I am running multiple domains on our server, having many ftp accounts. They all work fine, except for this one domain, no matter how many accounts I create, none of them is working for that particular domain. I have checked the folder permissions, which are ok.

    This is a very bad situation because the domain owner is waiting to uploas a new look to his site.

    Any ideas?
     
  11. prince

    prince Regular Pleskian

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    Try doing a permissions check for the domain from the control panel.

    From the listing of the domains, select the check box corresponding to the domain with the issue and click on "check permissions"
     
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