Getting error while creating FTP

[harishm]

I am new to Parallels Plesk Panel. when i am creating a ftp details it is showing the error

( Error: FTP connection failed, please check your FTP settings. )

Can you guide me how to resolve this asap.

I am using 9.3.0 Version

 

[Amin Taheri]

are you the server owner/operator, or a customer of the plesk server operator? If you are the client I would advise you to contact your provider to get the ftp server settings.

if you are the owner/operator, go to the server and try and login manually in the local ssh terminal and see what it says. Make sure you have created a user for your virtual web hosting account and setup a password for it. You can not use the admin or root account to ftp.

ftp localhost
> enter your username & pw when prompted <
-- see if an error happens, if nothing is on the screen or you want more info, you can look in /var/log/messages and /var/log/secure as a good starting point.

 

[abdi]

I am new to Parallels Plesk Panel. when i am creating a ftp details it is showing the error

( Error: FTP connection failed, please check your FTP settings. )

Can you guide me how to resolve this asap.

I am using 9.3.0 Version

In Plesk 9.* you can't create an additional FTP account. You only create an FTP account during the time when setting up a hosting account or creating a domain name in the panel.

If you meant you can't login to your FTP server, then that error indicates a problem in the resolution of the domain name to the FTP server or FTP services not running on the server.