I am sorry to say that after over a decade of using Plesk software on my servers, I am no longer going to continue. I have officially began the migration process to a competitor panel. The reason that I am starting this thread is to give you guys a little bit of information as to why I have made this choice. You guys do an extremely poor job of supporting your software. I am sorry to say, but it's true. Tickets can take days before they're answered. Posts on this forum go unanswered. Oh, and post activity on this forum that sheds ANY kind of negative light on Plesk is always deleted by the moderation. (This topic will probably be deleted now that I think about it.) It's like pulling teeth to try and get anybody to help out. We're paying customers for Christ's sake! Your software is buggy. It's almost always realeased prematurely. There are always problems and no solutions other than the "work-arounds" that the community comes up with ON OUR OWN. Plesk version 10+ has been a nightmare to upgrade since day one. The "new interface" is a joke and my clients absolutely hate it, but nobody at parallels seems to care. I'm sorry to say, but you will no longer be getting any of my money. I don't feel you deserve it anymore. Good luck Parallels, because another upset customer is walking.