• Debian 11 is approaching its end-of-life (vendor EOL date - August 31, 2026). Plesk Obsidian 18.0.80 will be the last release to support it.
    If you are running Plesk Obsidian on Debian 11, we recommend you upgrade those servers to Debian 12 using our dist-upgrade tool.
  • We plan to deprecate and remove the support for XML RPC protocol versions earlier than 1.6.9.1 in Plesk Obsidian 18.0.82. We strongly recommend that you update all existing integrations using earlier versions of the XML RPC protocol to comply with the version 1.6.9.1 specification.

Help Desk Bug

D

dxsupport

Guest
When commenting a Plesk Help Desk support ticket, I received a bounced email with a copy of the ticket. The bounced email was to an email address that does not appear anywhere (databases, text files, etc.) on our server. I thought maybe the client had put in their email address incorrectly or they had logged in and changed it while I was responding, but this was not the case.

Today the exact same thing happened again but the bounced email was to a different email address that was again not that of the client who submitted the ticket but was the email address of completely different client on that server.

Can anyone shed some light on this? Is the Plesk Help Desk code being used as a sort of relay like the problem with old versions of formmail.pl from Matt's CGI archive?
 
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