Help Desk updating tickets problem

[flaccid]

I have tried to update a ticket 2 times and each time it has gone through without an error, however not appeared in the ticket - failed to update without error. The user did change his email address after the ticket was initially raised because he changed email address. Does this make a difference? Does anyone know why its not updating and/or how can I troubleshoot?

 

[flaccid]

I believe that I may not have selected Comment Ticket select box.
This is not a good thing to forget changing and I'm not sure why no action is there by default, anyone know?