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Help Desk updating tickets problem

F

flaccid

Guest
I have tried to update a ticket 2 times and each time it has gone through without an error, however not appeared in the ticket - failed to update without error. The user did change his email address after the ticket was initially raised because he changed email address. Does this make a difference? Does anyone know why its not updating and/or how can I troubleshoot?
 
I believe that I may not have selected Comment Ticket select box.
This is not a good thing to forget changing and I'm not sure why no action is there by default, anyone know?
 
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