Issue High load and unable to suspend subscription

[fliegerhermi]

Hi,

I have a subscription and its system-user produces high load on php-fpm.
I tried to suspend the subscription to restart its services, but it doesn't go offline as it should. The site remains online.
Any idea?

I am afraid the wordpress instance is hacked as the client is a bad scripter and never updates.
Thanks

 

[pleskpanel]

Where you able to actually suspend the subscription? If you received an error, was it similar to this?

 

[fliegerhermi]

No there was no error-message. They were shown as suspended with the ! in red circle but were online all the time.

 

[Bitpalast]

After a subscription is suspended, it can take up to the web server restart interval that was configured in Plesk for the change to take effect. Also, PHP-FPM children might still remain in the Linux process list after that time and they might still even stay active. So also look into the Linux process list and kill the PHP-FPM processes after the website became inaccessible through the Internet to stop the cpu consumption.