DanielRosen
New Pleskian
Hello! We love the new Plesk and Web Presence Builder, but the new "Dashboard" window is causing a support nightmare for us. Can we disable it from appearing by default for all new users?
Here is an explanation of the issue:
Our users are beginners who have never had a site and have difficulty with directions. This is why we chose web presence builder. In the previous version they would signup, launch web presence builder, see the video and toolbar and start creating their site. It was wonderful and simple.
Now with the new version, they signup and launch web presence builder, but instead of seeing their toolbar they are now seeing this big dashboard with external links to Google Analytics and info about a store. Because they dont see the toolbar they are clicking on the links to Google Analytics, leaving our site, getting confused and writing us for support about Google analytics and a store they wont need. They dont understand that they can just close this unnecessary dashboard window. This has happened with ALL new signups ever since upgrading to new plesk.
We would like to go back to the previous order of events: User signs up for hosting, logs into control panel, launches web presence builder and immediately sees the video and toolbar so they can start creating their site. We want to remove all distractions and support issues.
I understand that there is a checkbox in the dashboard to disable it from appearing in the future, but that doesnt help. New users wont understand that. We need this dashboard window to NOT appear by default for new users first launching the builder. We want them to be able to launch web presence builder and immediately see the instructional video and their toolbar. Nice and simple.
How can we disable the dashboard from appearing by default for all new users?
Here is an explanation of the issue:
Our users are beginners who have never had a site and have difficulty with directions. This is why we chose web presence builder. In the previous version they would signup, launch web presence builder, see the video and toolbar and start creating their site. It was wonderful and simple.
Now with the new version, they signup and launch web presence builder, but instead of seeing their toolbar they are now seeing this big dashboard with external links to Google Analytics and info about a store. Because they dont see the toolbar they are clicking on the links to Google Analytics, leaving our site, getting confused and writing us for support about Google analytics and a store they wont need. They dont understand that they can just close this unnecessary dashboard window. This has happened with ALL new signups ever since upgrading to new plesk.
We would like to go back to the previous order of events: User signs up for hosting, logs into control panel, launches web presence builder and immediately sees the video and toolbar so they can start creating their site. We want to remove all distractions and support issues.
I understand that there is a checkbox in the dashboard to disable it from appearing in the future, but that doesnt help. New users wont understand that. We need this dashboard window to NOT appear by default for new users first launching the builder. We want them to be able to launch web presence builder and immediately see the instructional video and their toolbar. Nice and simple.
How can we disable the dashboard from appearing by default for all new users?