How long does a restore take ?

[TobiasWitucki]

Hello,

since the last automatic update of plesk we have many problems with the server.

So we started a restore of a backup file. It is a full restore with all configuration and content. The backup file is about 5 GB.

How long does the restore normaly take? It is now 24 hours and still working.

If we go to the backup manager it still says it is working. But no information how long it will take or what is done until now.

How long can it take?

Thanks
Tobias

 

[abdi]

That is really slow indeed for only 5GB of data ...
I would recommend you try to find a reason in restore logs with help of article http://kb.parallels.com/en/111283

 

[TobiasWitucki]

Where can i find these in plesk backend:

Backup Manager

Logs
Backup logs: /usr/local/psa/PMM/logs/backup-<datetime>
Restore log: /usr/local/psa/PMM/logs/restore-<datetime>
Functionality is controlled by Plesk control panel service
Configuration
/etc/psa/psa.conf


?

 

[abdi]

That is the very location of the files (just as stated)...

/usr/local/psa/PMM/logs/backup-<datetime>
/usr/local/psa/PMM/logs/restore-<datetime>

Of-course replace <datetime> with the date/time of the log!

 

[TobiasWitucki]

Yes i know the pathes... But where can i find it in plesk backend? Under what point/menu, with what program?

EDIT: Ok, we can see the logs but do not know anything. There are some log files from 12/09 where we start the update. And one log file from yesterday which contains only one domain. Seems like the backup manager doesn't work?

How can we cancel the process? Bad, we thought plesk backups are a good way... But it isn't...

EDIT2: In attachment you can see the restore file. We got every day one of these file with exact content? The backup manager doesn't do anything??

 

[abdi]

You can't! You must use SHELL and not Plesk Admin Interface.

 

[TobiasWitucki]

Ok, thanks. And how can i open and read the files? What do i have to write in ssh?

 

[abdi]

You can use the "less", "tail", "vim", "vi" and many more commands ..
Eg

less filename
vi filename
tail -f filename

 

[TobiasWitucki]

Please see comment above your answer and screenshot.. Do not know what it means.. But seems like plesk isn't doing anything?

 

[TobiasWitucki]

Here you can see screenshot of the file. We got this file every day with exactly same content. So, doesn't the backup do anything???

 

[abdi]

Try restoring from SHELL and see if there any errors that show up as a result:

/usr/local/psa/bin/pleskrestore --help

More about restore / backup from SHELL here:

http://download1.parallels.com/Plesk/PP10/10.2.0/Doc/en-US/online/plesk-backup-cli-guide/