Question How to get Plesk support with a OVH License?

[Konggal]

How do you get support with a OVH license?
When trying to create a support ticket you are asked for a license key and when you put in the key OVH have provided you then you are told that you have to contact your reseller for support but OVH do not provide ANY support on plesk and they tell you to open a ticket with Plesk instead

When you open a ticket with OVH they tell you they have no support for plesk since they only provide the hardware and service for that and that you have to contract plesk for issues with plesk?

 

[virtubox]

How do you get support with a OVH license?
When trying to create a support ticket you are asked for a license key and when you put in the key OVH have provided you then you are told that you have to contact your reseller for support but OVH do not provide ANY support on plesk and they tell you to open a ticket with Plesk instead

When you open a ticket with OVH they tell you they have no support for plesk since they only provide the hardware and service for that and that you have to contract plesk for issues with plesk?

The only way to get support from Plesk is to purchase the license on the Plesk website, (so to not renew your Plesk license with OVH ).
Otherwise it's OVH job to provide support, but OVH do not provide any support with software issues on their servers .
That's also why Plesk licenses are sold with a nice discount via OVH.