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Resolved How to increase mailbox size

Discussion in 'Plesk 12.x for Linux' started by Pedro Araujo, Feb 16, 2017.

  1. Pedro Araujo

    Pedro Araujo New Pleskian

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    I'm trying to increase the mailbox size for an account but I am unable to do so. I tried changing the subscrition / service plan and even creating a new one but no matter what I do the mailbox size always says "Default size 4GB" and won't let me go above that limit. The message "The specified limit is invalid" appears.

    Here's the service plan: https://i.stack.imgur.com/qGHlW.png

    Here's the subscription: https://i.stack.imgur.com/AFfwz.png

    Can anyone help?
     
  2. J-F Brouillette

    J-F Brouillette Plesk Certified Professional Plesk Certified Professional

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    Seems like your subscription was customized. When a subscription is customize, it don't sync with the service plan. You have 2 choice, personalize it again:

    [​IMG]

    Or you can sync it with the service plan, then you will loose your custom plan settings for this subscription.
     
  3. Pedro Araujo

    Pedro Araujo New Pleskian

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    Thank you very much. Finally something that worked :)

    That option sure is well hidden, though. Also there should be an alert or something: "You have to change the customization bla bla bla". Anyway thanks a lot.
     
  4. J-F Brouillette

    J-F Brouillette Plesk Certified Professional Plesk Certified Professional

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    Yeah, I learned it when getting the training for the certification. Without learning it, wouldnt have find the option. FYI, when you see a little "lock" in a blue circle beside your subscription it's because it's not sync with a service plan and its a customize one.

    No problem, glad that I was able to help you.
     
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