Resolved How to permanently disable the annoying "Welcome to Plesk / Let's tailor your experience" survey popup?

[FlyingParrot]

Server operating system version

Ubuntu 24.04.4 LTS

Plesk version and microupdate number

Plesk Obsidian 18.0.78

Hi everyone,

I’m repeatedly getting the "Welcome to Plesk! Let’s tailor your experience" survey popup (as seen in attachment) every few days when logging into my Plesk panel.
I have already completed it once and closed/canceled it multiple times, but it just keeps coming back on different days. It feels like the panel isn't saving the state properly.
Does anyone know how to turn this off globally?

Any help is highly appreciated! Thank you.

 

[Raul A.]

Hi,

Check the ratings section in panel.ini: ext-panel-ini-editor-descriptions/en-US.json at master · plesk/ext-panel-ini-editor-descriptions
Set showAfterDays to something big.

 

[LKNessy]

I have just set enabled to off

[rating]

; Hide feedback dialog with question to rate product
enabled = off

 

[Sebahat.hadzhi]

@FlyingParrot , that issue is supposed to be fixed in Plesk Obsidian 18.0.78. Does it still occur on your end after the latest update? If yes, could you please confirm if that happens for the same user and whether you login to Plesk directly or through API (WHMCS for example)? Thanks in advance.

 

[FlyingParrot]

Hi,

Check the ratings section in panel.ini: ext-panel-ini-editor-descriptions/en-US.json at master · plesk/ext-panel-ini-editor-descriptions
Set showAfterDays to something big.

These are the rating settings:

@FlyingParrot , that issue is supposed to be fixed in Plesk Obsidian 18.0.78. Does it still occur on your end after the latest update? If yes, could you please confirm if that happens for the same user and whether you login to Plesk directly or through API (WHMCS for example)? Thanks in advance.

Yes, that happens all the time right now, but apparently only once a day, when I log in for the first time. I also only have a single user account. I'm currently only logging in directly through Plesk; I don't use any APIs or anything like that.

 

[Sebahat.hadzhi]

@FlyingParrot , thank you for the confirmation. I configured a test server. I will attempt to replicate the behavior and follow-up with confirmation tomorrow.

 

[FlyingParrot]

@FlyingParrot , thank you for the confirmation. I configured a test server. I will attempt to replicate the behavior and follow-up with confirmation tomorrow.

It might be worth mentioning that the subscription (Plesk Web Admin Edition) is paid for each month via bank transfer. That might be helpful as well.

 

[Sebahat.hadzhi]

Thank you for the confirmation. I have opened an internal report and I will follow-up as soon as I have more details.

 

[Sebahat.hadzhi]

The behavior was recognized as a bug identified with ID EXTPLESK-13804. It scheduled to be fixed in the upcoming Plesk release. Thank you for bringing our attention to the issue, @FlyingParrot . If anyone else is affected, please ping me in this thread, so I can provide a workaround in a PM.

 

[Sebahat.hadzhi]

@FlyingParrot , our team released a fix for the behavior with the reappearing survey. That update requires no manual actions and should have been already applied. Please do let us know if you encounter any further issues. Thank you for bringing our attention to the continuing issue.

 

[burnley]

@Sebahat.hadzhi We have some new servers deployed and patched to Plesk Obsidian 18.0.80 Update 3 and the survey is back again. We have [rating] enabled = false set in panel.ini and even tried and enabled = off on a different server but it still persists. Did the fix get reverted ?

 

[Sebahat.hadzhi]

@burnley , could you please try adding the following to panel.ini:

[ext-galileo]
enabled = 1
activeGhe = in-product-survey
inproductsurvey.links.default = ''
inproductsurvey.links.admin = ''
inproductsurvey.links.client = ''
inproductsurvey.links.reseller = ''
inproductsurvey.links.smbUser = '';

Additionally, I would like to confirm whether you are experiencing an issue similar to the previously reported one, i.e. the survey continually reappearing after closure/filling or it just popped up for the first time now after the update?

 

[burnley]

Hi @Sebahat.hadzhi it pops up the first time we login to the server each day. If I dismiss the page and login with a new session / container then it is presented again. We are in the process of validating a number of new plesk VM's so doing quite a bit of logging in and out. We don't see it on the other Plesk servers but we speculate that is because they have been running for more than 180 days so exceed the showPeriodDays prevents it from triggering?

Just before I add those settings, I've noticed that if I use 'plesk login' command in CLI and login as admin it did not present the survey. However if I sign in as a restricted additional admin user I do get prompted. I've added those parameters to one server and I'll leave another with out to see if there is a difference. We will monitor it for 24 hours and see how it goes. Thank you for the quick response Sebahat.

 

[Sebahat.hadzhi]

Thank you for the detailed report, @burnley . I will attempt to replicate the behavior and open a bug report if reproduced.

Please do let me know in case you continue getting the survey even after the panel.ini adjustment.