I can not turn a new webspace

[SalvatoreO]

hi, when I try to activate a new subscription (webspace) comes out an error as attached image, which tells me that there is already a user account and a DNS record, but in reality do not exist and therefore can not delete them.
Can anyone give me any advice on this?
thanks

 

[IgorG]

Have you checked psa database regarding existence of records about these DNS record and user account?

 

[SalvatoreO]

Have you checked psa database regarding existence of records about these DNS record and user account?

How can I do it?

 

[IgorG]

How can I do it?

I suggest you contact Support Team if you are not familiar with SQL.

 

[SalvatoreO]

I suggest you contact Support Team if you are not familiar with SQL.

I have not a support team, how can I access to psa database from plesk? Thank you

 

[IgorG]

# mysql -uadmin -p`cat /etc/psa/.psa.shadow` psa

If you have Plesk 11.5 version:

# plesk db

 

[SalvatoreO]

I think that my case is this: http://kb.parallels.com/en/1365
and I followed the procedure, but I have not solved

 

[SalvatoreO]

# mysql -uadmin -p`cat /etc/psa/.psa.shadow` psa

If you have Plesk 11.5 version:

# plesk db

I think that my case is this: http://kb.parallels.com/en/1365
and I followed the procedure, but I have not solved

 

[IgorG]

I think that my case is this: http://kb.parallels.com/en/1365
and I followed the procedure, but I have not solved

Contact Parallels Support Team - http://www.parallels.com/support