Resolved i can't change password email

[pattrawut]

Server operating system version

Debian 11.6

Plesk version and microupdate number

Plesk Obsidian v18.0.50_build1800230213.12 os_Debian 11.0

Error
ERROR: TypeError: Plesk_Base_Utils_Array::getValueByPath(): Argument #1 ($data) must be of type array, null given, called in /opt/psa/admin/plib/Smb/Form/Final/EmailAddress/AntispamTab.php on line 361 (Array.php:22)


i test plesk repair -y not work for this error

see img

 

[pattrawut]

Diagnose & Repair​

 

[Peter Debik]

Are you using any mail-related extensions such as Premium E-Mail or a spam related extension? Could you deactivate them temporarily?

 

[pattrawut]

i test disable not work

 

[Peter Debik]

Your screenshot shows some system services, but disabling the services does not mean that files and folders of these are removed from Plesk. By "deactivating" I meant to remove extensions in a way so that they can no longer interfere with files on the server that are used by Plesk.

 

[pattrawut]

i remove all relate email and test change password not work

 

[Peter Debik]

After removing the extensions, did you re-run as root plesk repair -y?

 

[pattrawut]

yes i run plesk repair all -y status all ok but change password email not work

 

[Peter Debik]

As I have no more background information on this I recommend opening a ticket with Plesk support. An engineer will have to check the issue directly on your server to find the root cause.

How to get support directly from Plesk?

Question How to get support directly from Plesk? Answer Lease-type Plesk licenses purchased directly from Plesk running on supported Plesk version include full free support. Perpetual-type license...

support.plesk.com

 

[pattrawut]

As I have no more background information on this I recommend opening a ticket with Plesk support. An engineer will have to check the issue directly on your server to find the root cause.

How to get support directly from Plesk?

Question How to get support directly from Plesk? Answer Lease-type Plesk licenses purchased directly from Plesk running on supported Plesk version include full free support. Perpetual-type license...

support.plesk.com

Ok thank you

 

[pattrawut]

Plesk support fix my problem

Thank you for support