Issue Import of Service Plans fails for Resellers

[Hangover2]

Server operating system version

Debian 12

Plesk version and microupdate number

Plesk Obsidian 18.0.79 Update #4

Hello,

we are suddenly unable to import service plans. The reseller account has all available permissions enabled on its reseller service plan.

When we try to import hosting plans, we get the following error:

Failed to import the service plan.: Failed to create hosting plan.: Permission denied.

Are we missing something here?
Thanks in advance for your help!

 

[Sebahat.hadzhi]

If you have the "Hosting settings management" and "Common PHP settings management" permissions in the reseller plan enabled, there shouldn't be an issue. Could you please double-check if the reseller is by any chance locked and unsynced with the plan? If not, please try to temporarily changing the reseller service plan and confirm if that makes any difference.

 

[Hangover2]

Yes, all is enabled and the reseller plan is synced with the reseller (green marker).

 

[Sebahat.hadzhi]

Thank you for the confirmation. Could you please try temporarily changing the reseller service plan and confirm if that makes any difference? If you still have the "Default Reseller" plan, please assign it, if possible.

 

[Hangover2]

Changing the reseller service plans did not help. Same issue as before. Creating a new hosting plan works, importing it fails.

 

[Sebahat.hadzhi]

Thanks. I am not sure what else could be causing the issue. Please enable Plesk debug mode and double-check if any more verbose errors are being logged.