Resolved Impossible to access to SSL Certificates page DaneService:90

[Epizefiri]

Server operating system version

Ubuntu 22.04

Plesk version and microupdate number

obsidian 18.0.55 Update #1

Hello there,
When I try to access to the SSL generation page ( /modules/sslit/index.php/index/proxy?dom_id=15&site_id=15) I get this error, I don't know how to solve ( Repair Kit seems to don't do anything )

 

[groodo]

The exact same thing is happening to me

 

[pmlittle]

Looks like its a bug from 18.0.55

 

[Epizefiri]

Looks like its a bug from 18.0.55

is there a place where to get notified when the bug will be fixed?

 

[tcrnicki]

Same for me.

NOTE: Interestingly, this doesn't happen on all domains on the server I have just migrated! For a few domains there is no such error and the page opens as usual!

 

[AYamshanov]

Hi everyone!

We are investigating the issue. I will be back with more information a little bit later.

 

[Peter Debik]

As a temporary workaround we suggest to downgrade the SSLIt extension manually on affected servers:

1. Download https://ext.plesk.com/packages/5e685cc1-d0c1-4b5c-9767-b1375ddfd915-sslit/download?1.13.2-378 using a browser, not curl
2. Install it:
   plesk bin extension -i sslit-1.13.2-378.zip
3. Disable extension auto-updates:
   plesk bin server_pref -u -disable-upgrade-extensions true
   Later, once the issue is fixed, re-enable auto-upgrades.

The issue is currently tracked as internal ID PPS-15001, EXTSSLIT-2062. The affected SSLIt version is 1.14.0-826. A fix is being worked on.

 

[dilki001]

Hi,
I'm facing the same issue. Didn't try yet the workaround.

Just want to know if there is an estimated time for the correction ?
I'm just in the migration phase to my new Plesk serveur and I cannot certify the website anymore.

Thanks

 

[tcrnicki]

Hi,
I'm facing the same issue. Didn't try yet the workaround.

Just want to know if there is an estimated time for the correction ?
I'm just in the migration phase to my new Plesk serveur and I cannot certify the website anymore.

Thanks

Yes, the simple and fast workaround fixes the problem. When the fix is available I will simply re-enable auto-upgrades.

 

[pmlittle]

We need Plesk to address it. I sent them a Tweet. Looks like its working.

 

[dilki001]

When I'm using the link to download the 1.13 version the system is still downloading the 1.14

 

[othmaqsa]

Same problem also.

 

[Peter Debik]

You say that when you click on the link it is not downloading the 1.13 version? I cannot reproduce that. I click on the link and it downloads the 1.13 version as the filename suggests. Did you actually use the link through the browser as mentioned above or did you try to download it by another method?

 

[dilki001]

yes I'm using the browser chrome with the link and the file downloaded is 1.14

 

[pmlittle]

As a temporary workaround we suggest to downgrade the SSLIt extension manually on affected servers:

1. Download https://ext.plesk.com/packages/5e685cc1-d0c1-4b5c-9767-b1375ddfd915-sslit/download?1.13.2-378 using a browser, not curl
2. Install it:
   plesk bin extension -i sslit-1.13.2-378.zip
3. Disable extension auto-updates:
   plesk bin server_pref -u -disable-upgrade-extensions true
   Later, once the issue is fixed, re-enable auto-upgrades.

The issue is currently tracked as internal ID PPS-15001, EXTSSLIT-2062. The affected SSLIt version is 1.14.0-826. A fix is being worked on.

You guys need more bug testers on these Plesk auto upgrades. This is serious when we have production servers dealing with revenue coming in and having the websites SSL certs work properly. That specific SSL testing bug task should be done on each Plesk upgrade.

 

[dilki001]

New update available this morning and problem solved for me .

 

[AYamshanov]

New update available this morning and problem solved for me

Glad to hear this! Yes, late evening, the new version was released with the fix,

1.14.1 (27 September 2023)

• [-] Accessing the SSL It! page for a domain no longer fails with the "Cannot access offset of type string" error. (EXTSSLIT-2062)

 

[pmlittle]

Thank you Plesk Team!