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Impossible to login in webmail

Discussion in 'Plesk 11.x for Linux' started by Shogoki, Oct 15, 2012.

  1. Shogoki

    Shogoki New Pleskian

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    Hi

    I just created 2 mails trough the Plesk Panel -> MAIL -> Create e-mail...

    When I try to acces the webmail (horde or atmail), the program give me a login error (atmail : Server responded: -ERR Login failed)

    The mails are well active.
    I sended a mail with attachement to one of them and in the "usage" I see the exact amount of the attachment.

    How can I repair the login problem?

    Best regards
     
  2. MislavO

    MislavO Regular Pleskian

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    Incorrect login data? Any errors in logs?

    I always get that error when i've tryed to login with wrong credentials. The problem i had was when i were trying to login with CORRECT credentials nothing happened. You can check my thread & solution here:
    http://forum.parallels.com/showthread.php?t=263674
     
  3. Shogoki

    Shogoki New Pleskian

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    Strange
    I replied yesterday and the message was erased!


    So it's not a problem with atmail because horde has same issue.

    Looks like the login/pass inserted via plesk gui is not saved properly
     
  4. abdi

    abdi Platinum Pleskian

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    You could try running this, usually it helps:

    /usr/local/psa/admin/sbin/mchk --with-spam
     
  5. Shogoki

    Shogoki New Pleskian

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    Not working

    For info, the login/pass works under thunderbird Oo

    Weird
     
  6. abdi

    abdi Platinum Pleskian

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    Make sure this service is running:

    /etc/init.d/courier-imap status
     
  7. Shogoki

    Shogoki New Pleskian

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    yes it's running
     
  8. abdi

    abdi Platinum Pleskian

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    You need to check mail logs for any possible errors when as you login to webmail.
     
  9. IgorG

    IgorG Forums Analyst Staff Member

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    Do you have mailbox with the name written with uppercase letters, like 'MailBox@domain.tld"?
     
  10. Shogoki

    Shogoki New Pleskian

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    no uppercases
     
  11. Shogoki

    Shogoki New Pleskian

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    Sorry to come back with my problems but the webmail is still not working


    Login via thunderbird = ok
    Login via http (horde) = no

    Outgoing mail = no for both
     
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