Resolved Imunify upgrade failed!

[LionKing]

Server operating system version

Ubuntu 24.04.1

Plesk version and microupdate number

Version 18.0.66 Update #2

Hello fellas.
I just attempted to run and upgrade Imunify as per announced recommendation but it fails and will not start the Imunify service.

Here is the error when I tried to start it in the command prompt:



I have no clue what to do from here....
Thoughts?

Thanks in advance!

 

[LionKing]

Here is the installation log on Pastebin:
imunify-installation-log - Pastebin.com

imunify-installation-log - Pastebin.com

Pastebin.com is the number one paste tool since 2002. Pastebin is a website where you can store text online for a set period of time.

pastebin.com

The main issue seems to be this (?):

[2025-02-01 01:02:04] [2025-02-01 01:02:04] Waiting for ImunifyAV to start...[2025-02-01 01:02:05] [2025-02-01 01:02:05] ERROR: imunify360 service is stopped.

Thanks again.
Kind regards

 

[LionKing]

Well...
I solved it myself (Cheating a bit with the help of ChatGPT ) .

So I will post the solution for others that might run into the same issue:

In systemd (which Plesk uses on most Linux distributions), a "masked" service means it has been explicitly disabled and cannot be started or enabled until it is "unmasked."

To check the status and fix it, follow these steps:

1. Check if the service is masked​

Run this command in SSH:

bash

systemctl is-enabled imunify-antivirus

If it returns masked, then the service is indeed disabled.

2. Unmask the service​

Run the following command to unmask it:

bash

systemctl unmask imunify-antivirus

3. Enable and Start the Service​

After unmasking, try enabling and starting the service:

bash

systemctl enable imunify-antivirus --now

4. Verify the Service Status​

Check if it’s running correctly:

Bash

systemctl status imunify-antivirus

If the issue persists, try reinstalling ImunifyAV:

bash

plesk installer --select-release-current --install-component imunify-antivirus

Result:


Hope this helps other people here on the forums!
Kind regards