incomplete http downloads

[irian]

Hi,

We are using plesk 9.5.2 on centos 5.5 i386.
We are having an issue when trying to download large files (650 MB) using http.
Regardless of the website the download stops before the whole file can be fetched.
Sometimes it is around 200 MB, sometimes around 300MB or 100 MB. Every time it stops at a different value.
We replicated using different files so the file is not the issue.

It is clearly an apache issue because when trying to serve files using thttpd on the same port (80) the download completes ok.

Do you have any ideea why is this happening?

thank you

 

[IgorG]

Did you try to investigate apache logs and google 'apache file size limit' at least?

 

[irian]

I've disabled mod_deflate and added
SetEnv no-gzip dont-vary
config directive
http://forum.webfaction.com/viewtopic.php?id=1791

The headers look ok:

GET /debian-508-i386-CD-1.iso HTTP/1.1
User-Agent: Opera/9.80 (Windows NT 6.1; U; en) Presto/2.7.62 Version/11.01
Host: xxxxxxxxxxxxxxxx
Accept: text/html, application/xml;q=0.9, application/xhtml+xml, image/png, image/jpeg, image/gif, image/x-xbitmap, */*;q=0.1
Accept-Language: en-US,en;q=0.9
Accept-Charset: iso-8859-1, utf-8, utf-16, *;q=0.1
Accept-Encoding: deflate, gzip, x-gzip, identity, *;q=0
Connection: Keep-Alive

HTTP/1.1 200 OK
Date: Tue, 08 Feb 2011 14:03:16 GMT
Server: Apache/2.2.3 (CentOS)
Last-Modified: Tue, 08 Feb 2011 13:36:30 GMT
ETag: "31e85ad-287a9800-6f98f380"
Accept-Ranges: bytes
Content-Length: 679122944
Connection: close
Content-Type: application/octet-stream

[root@hosting2 logs]# ls -al /var/www/vhosts/xxxxxxxxxxxxxxx/httpdocs/debian-508-i386-CD-1.iso
-rw-r--r-- 1 root root 679122944 Feb 8 15:36 /var/www/vhosts/xxxxxxxxxxx/httpdocs/debian-508-i386-CD-1.iso
[root@hosting2 logs]#

But still the problem persists. In the access_log nothing appears when the download is incomplete.
Also nothing shows under error_log.

 

[darknessx]

same problem apache die and downloads incompletes

same problems, since 10.1.1 patch 7, download incomplete in big files (backups), and too apache die after of suspend/active, or delete some account of customers, in cento 5 (32bits) before work fine with plesk 10.0.1 both things, i have that problems after of update plesk to 10.1.1

 

[irian]

problem still persists

Hi,

the issue is still present. Do you know of a solution for this. Thanks.