Issue Incremental Backup restore from dropbox getting failed

[nisamudeen97]

Hi,

I have configured dropbox backup in plesk and it was backing up good. While trying to test restore
Data fetching from dropbox is taking too much time and incremental backup restore is getting failed with curl errors. Below is the error information.


2018-08-07 02:40:04.661 ERR (3) [1]: PHP Warning: filesize(): stat failed for /tmp/pmm-rte-grd-rdir-81GQ38/backup_1808010437.tar; File: /usr/local/psa/admin/plib/modules/dropbox-backup/hooks/Backup/Transport.php, Line: 279

2018-08-07 02:45:05.994 ERR (3) [extension/dropbox-backup]: cURL error 28: Operation timed out after 300000 milliseconds with 10208705647 out of 39508967669 bytes received (see libcurl - Error Codes)
2018-08-07 02:50:36.255 ERR (3) [extension/dropbox-backup]: cURL error 28: Operation timed out after 300000 milliseconds with 11219762229 out of 29300262022 bytes received (see libcurl - Error Codes)
2018-08-07 02:56:06.461 ERR (3) [extension/dropbox-backup]: cURL error 28: Operation timed out after 300000 milliseconds with 8707144757 out of 28289205440 bytes received (see libcurl - Error Codes)
2018-08-07 03:01:36.672 ERR (3) [extension/dropbox-backup]: cURL error 28: Operation timed out after 300000 milliseconds with 9479273526 out of 30801822912 bytes received (see libcurl - Error Codes)
[2018-08-07 03:01:36.689| 2018] INFO: The utility succesfully executed.
[2018-08-07 03:01:36.704| 2018] INFO: Check file /tmp/pmm-rte-grd-rdir-81GQ38/backup_1808010437.tar is gzipped
[2018-08-07 03:01:36.707| 2018] INFO: RepositoryError[9a62d718-3a5d-4578-89e4-b2d6b441e241]: Repository error: File has wrong format [common/plesk-utils/PMM/repository-transport/repository_utils.cpp:310]
bool plesk::IsGzipped(const string&)
[2018-08-07 03:01:36.707| 2018] INFO: RepositoryError[1dc709e1-11c7-4e1e-87ac-b6f8cac0bb2f]: Repository error: Unknown archive type. Could not get converter for specified dump file 'backup_1808010437.tar' [common/plesk-utils/PMM/repository-transport/repository.cpp:1144]
virtual plesk:umpImportResult plesk::tRepository::ImportFromRepo(plesk::tRepository&, const string&, const boost:ptional<std::__cxx11::basic_string<char> >&, const string&, const string&, bool, bool, bool, const string&)

------------------------------------------------------------------------------------



== STDOUT ====================
Repository error: Unknown archive type. Could not get converter for specified dump file 'backup_1808010437.tar'

== STDERR ====================

[2018-08-07 03:01:36.744|2013] DEBUG: Load task id=116 type=Restore
[2018-08-07 03:01:36.745|2013] DEBUG: Load task id=117 type=ConflictResolve
[2018-08-07 03:01:36.745|2013] DEBUG: conflict_resolve_task_status finished success
[2018-08-07 03:01:36.746|2013] DEBUG: Load task id=118 type=Import
[2018-08-07 03:01:36.746|2013] DEBUG: Load task id=118 type=Import
[2018-08-07 03:01:36.747|2013] DEBUG: <pmmcli.RestoreAction object at 0x7ff5bd6d9490>: response
[2018-08-07 03:01:36.748|2013] INFO: Outgoing packet:
<?xml version="1.0" ?><response>
<errcode>152</errcode>
<errmsg>Unable to import file as dump: The file you are trying to upload is not a valid backup file</errmsg>
</response>

 

[nisamudeen97]

Hi,

I have opened ticket #126960 with plesk support.