Internal error: Failed to parse metadata

[doodoajid]

When I try to create a new customer, there appears this error:
Internal error: Failed to parse metadata
Message Failed to parse metadata
File aps_php.php
Line 119
Type Exception

Parallels Plesk Panel v. 11.5.30

No new messages in /var/log/sw-cp-server/error_log

# tail -f /usr/local/psa/admin/logs/panel.log
[27-Feb-2014 00:14:34 Europe/Berlin] Exception: Failed to parse metadata
file: /usr/share/aps_php/aps_php.php
line: 119
code: 0
trace: #0 /usr/share/aps_php/aps_php.php(119): getpackageinfo('/opt/psa/var/ap...')
#1 /opt/psa/admin/plib/Service/Mail/Aps.php(35): aps_php::getPackageInfo('/opt/psa/var/ap...')
#2 /opt/psa/admin/plib/Service/Mail/Providers.php(23): Service_Mail_Aps::getAvailableApsMailPackages()
#3 /opt/psa/admin/plib/AdminPanel/Form/Subscription.php(64): Service_Mail_Providers::getAvailableProviders()
#4 /opt/psa/admin/externals/Zend/Form.php(240): AdminPanel_Form_Subscription->init()
#5 /opt/psa/admin/plib/CommonPanel/Form.php(61): Zend_Form->__construct(Array)
#6 /opt/psa/admin/plib/AdminPanel/Form/Final/Customer.php(136): CommonPanel_Form->__construct(Array)
#7 /opt/psa/admin/plib/AdminPanel/Form/Final/Customer.php(57): AdminPanel_Form_Final_Customer->_addSubscription()
#8 /opt/psa/admin/externals/Zend/Form.php(240): AdminPanel_Form_Final_Customer->init()
#9 /opt/psa/admin/plib/CommonPanel/Form.php(61): Zend_Form->__construct(Array)
#10 /opt/psa/admin/panel/application/controllers/CustomerController.php(417): CommonPanel_Form->__construct(Array)
#11 /opt/psa/admin/panel/application/controllers/CustomerController.php(388): CustomerController->_proccessForm(Object(Client))
#12 /opt/psa/admin/externals/Zend/Controller/Action.php(516): CustomerController->createAction()
#13 /opt/psa/admin/externals/Zend/Controller/Dispatcher/Standard.php(295): Zend_Controller_Action->dispatch('createAction')
#14 /opt/psa/admin/externals/Zend/Controller/Front.php(954): Zend_Controller_Dispatcher_Standard->dispatch(Object(Zend_Controller_Request_Http), Object(Zend_Controller_Response_Http))
#15 /opt/psa/admin/plib/AdminPanel/Application/Web.php(21): Zend_Controller_Front->dispatch()
#16 /opt/psa/admin/panel/application/public/index.php(14): AdminPanel_Application_Web->run()
#17 {main}

2014-02-27T00:14:34+01:00 ERR (3)  [panel]: Exception: Failed to parse metadata
file: /usr/share/aps_php/aps_php.php
line: 119
code: 0

I tried to track the problem with http://kb.parallels.com/en/112733 but this command didn't get any results:
# mysql -uadmin -p`cat /etc/psa/.psa.shadow ` psa -Nse"select d.name as DOMAIN,c.status from Configurations c left join domains d on c.objectId=d.id where c.status='error'"

Any idea?

 

[IgorG]

This issue may occur when 'metafile_uri' is missing on the server.
Check it with following SQL query, for example:

mysql> select id, name, version, metafile_uri from apsc.aps_package;
+----+-----------+---------+----------------------------------------------------------------------------------+
| id | name | version | metafile_uri |
+----+-----------+---------+----------------------------------------------------------------------------------+
| 1 | joomla | 1.5.20 | /usr/local/psa/var/apspackages/3f30168f-bce4-4cad-8642-e619040ba243/APP-META.xml |
| 2 | WordPress | 3.4.1 | /usr/local/psa/var/apspackages/a966db4c-04f0-4b70-8086-23875566616a/APP-META.xml |
| 13 | WordPress | 3.8 | /usr/local/psa/var/apspackages/db9e8b66-1935-4bde-804c-94dd149be167/APP-META.xml |
| 14 | magento | 1.8.1.0 | /usr/local/psa/var/apspackages/ce34f22f-1cc3-4a0b-822e-41466d7c78d7/APP-META.xml |
+----+-----------+---------+----------------------------------------------------------------------------------+
4 rows in set (0.00 sec)

# ll /usr/local/psa/var/apspackages/3f30168f-bce4-4cad-8642-e619040ba243/APP-META.xml
ls: cannot access /usr/local/psa/var/apspackages/3f30168f-bce4-4cad-8642-e619040ba243/APP-META.xml: No such file or directory

But I strongly recommend you contact Support Team. They will check and fix this issue directly on your server.

 

[doodoajid]

Table looks fine, but /opt/psa/var/apspackages empty. Is there an easy fix?

 

[IgorG]

Fix is not easy and trivial. Therefore I suggest you contact Support Team.