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Internal error: Undefined property "logoName"

Discussion in 'Web Presence Builder' started by iltera, Oct 12, 2012.

  1. iltera

    iltera Basic Pleskian

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    Hi,

    I am having an issue which is discribed on Linux section at http://forum.parallels.com/showthread.php?t=261497 .
    The exact error I am getting when I open Web Presence Builder is;

    Internal error: Undefined property "logoName".

    Message: Undefined property "logoName".
    File: Generic.php
    Line: 38
    Type: SB_Facade_Exception_Generic

    I haven't used WPB untill the upgrade to Plesk 11 so I don't know what is the exact reason why it shows this error. When using Plesk 10, WPB worked OK with no problems.

    I am using "Microsoft Windows Server 2008 R2 Service Pack 1" and "Plesk 11.0.9 Update #19".

    It seems that I am not the only one having this error, but I didn't see any topics on that exact error on Windows section.

    Please help me to solve that issue.

    Thanks in advance!
     
  2. iltera

    iltera Basic Pleskian

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    I want to use WPB!

    Hi Again,

    Can someone from Parallels have a look at that subject? That error was first detected months ago on Plesk for Linux. And even at these topics there are no solutions documented. I guess Parallels solved that problem, so can you please write it here?

    Thanks...
     
  3. custer

    custer Administrator Staff Member

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    Hi iltera,


    We don't have a fix and we would like SSH access to the affected system so we can investigate this issue and create a fix for everyone. Please PM me details if you're willing to help. Thanks in advance!
     
  4. iltera

    iltera Basic Pleskian

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    Private message sent!

    Custer,

    Just sent you a private message. Hope it helps!
    Thanks...
     
  5. custer

    custer Administrator Staff Member

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    Hi iltera,

    Thanks -- found the cause of your particular problem and replied to you with details.
     
  6. Tozz

    Tozz Regular Pleskian

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    Could you share the fix? I have the exact same problem.
     
  7. Tozz

    Tozz Regular Pleskian

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    I created a support ticket for this issue, here was my resolution:

    The issue is fixed now. The root cause was incomplete upgrade of SB. I have upgraded SB to the latest version and installed the latest available MU in the server.

    -----
    mysql> select * from config_param;
    +----+-------------------+---------------------------------------+-------------------------------------------------------------+-----------+
    | id | config_section_id | name | value | in_backup |
    +----+-------------------+---------------------------------------+-------------------------------------------------------------+-----------+
    | 1 | 1 | version | 10.3.2 | 0 |
    | 2 | 1 | build | 34849.11032402 | 0 |

    root@box:~# /usr/local/psa/bin/sw-engine-pleskrun /usr/local/sb/utils/configure.php --init_db --merge_config --db_admin_name=admin --db_admin_passwd=`cat /etc/psa/.psa.shadow`
    [INFO]Initializing the Parallels Presence Builder's database...
    [INFO]Creating database...
    [INFO]Updating the database user credentials...
    [INFO]The database already exists.
    Logs saved to /usr/local/sb/tmp/sb_config-1309271538.log

    root@box:~# /usr/local/psa/bin/sw-engine-pleskrun /usr/local/sb/utils/upgrade.php
    Started updating Parallels Presence Builder resources.
    Updating Parallels Presence Builder resources is successfully finished.


    mysql> select * from config_param;
    +----+-------------------+---------------------------------------+-------------------------------------------------------------+-----------+
    | id | config_section_id | name | value | in_backup |
    +----+-------------------+---------------------------------------+-------------------------------------------------------------+-----------+
    | 1 | 1 | version | 11.5.6 | 0 |
    | 2 | 1 | build | 34849.11032402 | 0 |
    -----

    Now SB is accessible.
     
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