Resolved Internal errorFailed to load tree data.

[papahausa]

Server operating system version

Debian 12

Plesk version and microupdate number

18.0.67

Hello.
I try add cron, but when i wanna choose dir i got error.

 

[scsa20]

I'm not able to replicate the issue so more information is needed. Please look at the error and panel logs and see what error it's getting. The logs are located in:

/var/log/sw-cp-server/error_log
/var/log/sw-cp-server/sw-engine.log
and
/var/log/plesk/panel.log

Also if you're using a proxy such as Cloudflare, try to bypass cloudflare and try doing it that way. I find sometimes going through cloudflare some panel features doesn't work properly.

 

[marco_78]

i have the same problem. Is solved?

 

[papahausa]

this is bug. PPPM-14806
still waiting next plesk update.

 

[papahausa]

bug fixed with Plesk Obsidian 18.0.67 Update #1

 

[Krydos]

I'm getting the same error message with Ruby on Rails on Plesk 18.0.67 Update #2.

Steps to reproduce:

Websites & Domains > Get Started > Ruby

The error appears near the top of the page as it's loading.



Here's the error from /var/log/plesk/panel.log:

[2025-02-12 13:31:48.652] 233571:67aca2c49f3c5 ERR [panel] PleskObjectNotFoundException: Domain with id=2 was not found
file: /usr/local/psa/admin/plib/Smb/Subscription/Domain.php
line: 41
code: 0
trace: #0 /usr/local/psa/admin/application/smb/controllers/FileManagerController.php(100): Smb_Subscription_Domain->__construct(integer '2')
#1 /usr/local/psa/admin/plib/Smb/Controller/Action/Admin.php(244): Smb_FileManagerController->_getCurrentClientSubscription()
#2 /usr/local/psa/admin/plib/Smb/Controller/Action/Admin.php(109): Smb_Controller_Action_Admin->_initClientSubscriptions()
#3 /usr/local/psa/admin/application/smb/controllers/FileManagerController.php(52): Smb_Controller_Action_Admin->init()
#4 /usr/local/psa/admin/plib/vendor/plesk/zf1/library/Zend/Controller/Action.php(133): Smb_FileManagerController->init()
#5 /usr/local/psa/admin/plib/CommonPanel/Controller/Action/Abstract.php(46): Zend_Controller_Action->__construct(object of type Zend_Controller_Request_Http, object of type Zend_Controller_Response_Http, array)
#6 /usr/local/psa/admin/plib/vendor/plesk/zf1/library/Zend/Controller/Dispatcher/Standard.php(281): CommonPanel_Controller_Action_Abstract->__construct(object of type Zend_Controller_Request_Http, object of type Zend_Controller_Response_Http, array)
#7 /usr/local/psa/admin/plib/vendor/plesk/zf1/library/Zend/Controller/Front.php(954): Zend_Controller_Dispatcher_Standard->dispatch(object of type Zend_Controller_Request_Http, object of type Zend_Controller_Response_Http)
#8 /usr/local/psa/admin/plib/Application/Web.php(48): Zend_Controller_Front->dispatch(object of type Zend_Controller_Request_Http)
#9 /usr/local/psa/admin/htdocs/application.php(15): Plesk\Application_Web->run()

[2025-02-12 13:31:48.652] 233571:67aca2c49f3c5 ERR [panel.ui] Domain with id=2 was not found

I ran plesk repair db -y -v as well since it can't find the domain, and it returns Error messages: 0; Warnings: 0; Errors resolved: 0

Let me know if you need additional information.

 

[Sebahat.hadzhi]

Thank you for the report, @Krydos . This is likely related to a new bug identified with ID PPPM-14812, which resulted from the fix we introduced. However, to be sure, could you please confirm if your server is also Debian 12-based or you are using another OS?

 

[Krydos]

However, to be sure, could you please confirm if your server is also Debian 12-based or you are using another OS?

We are using AlmaLinux 9.5

 

[Sebahat.hadzhi]

@Krydos that behavior was identified as a bug with ID PPPM-14830. Thank you for reporting it. Our team is already working on introducing a hotfix for it. The ETA for the release is by the end of the week.

 

[Sebahat.hadzhi]

We have released an update today which fixes the issue with the Ruby extension. If you have automatic updates enabled this update should be installed automatically overnight. Plesk Obsidian 18.0.67

Fixed the issue where it was not possible to set the Ruby application root for a subscription. (PPPM-14830)