Internal Server Error

[Steven - TSC]

We have one site that gives an error when we try to Publish it.
Publishing with all other sites works fine but since this is the biggest site with a lot of pictures it seems it takes longer and we get a timeout. (500 Internal Server Error)

It's always after about 30 seconds so it seems a time-out setting.

The /var/log/httpd/sitebuilder_error.log gives me:
Premature end of script headers: php5, referer: http://sitebuilderdomain/Admin/Site/Form

Error looks like described in http://kb.odin.com/en/5373
In order to fix the issue I modified the "Timeout" value till 600, but the issue didn't fix.

Are there some other timeout settings for the SiteBuilder that I can modify ?

Best Regards,
Steven

 

[Dmitry Frantsev]

Do not forget to restart apache service on publication side so changes take affect.
Are you saying that it is always 30 sec. when you get this error in log after starting publication?

There could be also some configuration limits in FTP on publication side. Try to check FTP logs for additional messages.

 

[Steven - TSC]

We restarted Apache several times, even rebooted the system but same error

sitebuilder_error.log
[Thu Feb 12 12:58:01 2009] [error] [client 193.21.126.197] Premature end of script headers: php5, referer: http://sitebuilder.Domain/Admin/Site/Form
(nothing about a time out in this error log)

/var/log/messages
Feb 12 12:57:36 *** proftpd[26885]: ***.be (IP_nr[IP_nr]) - FTP session opened.
Feb 12 12:57:36 *** proftpd(pam_unix)[26885]: session opened for user username by (uid=0)

/var/log/secure
Feb 12 12:57:34 *** proftpd[26882]: *** (IP_nr[IP_nr]) - USER username: Login successful.
Feb 12 12:57:34 *** proftpd[26882]: *** (IP_nr[IP_nr]) - Preparing to chroot to directory '/var/www/vhosts/domainname'
Feb 12 12:57:35 *** proftpd[26882]: *** (IP_nr[IP_nr]) - using sendfile capability for transmitting data
Feb 12 12:57:35 *** proftpd[26882]: *** (IP_nr[IP_nr]) - FTP session closed.
Feb 12 12:57:36 *** proftpd[26885]: *** (IP_nr[IP_nr]) - USER username: Login successful.
Feb 12 12:57:36 *** proftpd[26885]: *** (IP_nr[IP_nr]) - Preparing to chroot to directory '/var/www/vhosts/domainname'
Feb 12 12:58:01 *** proftpd[26885]: *** (IP_nr[IP_nr]) - FTP session closed.

proftpd.conf
TimeoutNoTransfer 900
TimeoutIdle 1800

Verify location gives me "The specified site location has been checked. Publishing is available."

 

[Dmitry Frantsev]

Do you see any messages in FTP server log? Also, could you check apache error log on publication site and find any messages related to issued domain?

 

[Steven - TSC]

No nothing to see in the access_log, error_log or xferlog_regular of this domain.

Only the Premature end of script headers in the sitebuilder_error.log

 

[Dmitry Frantsev]

In this case, investigation on the server most probably will be required, so try to contact with Parallels support team concerning this issue here: http://www.parallels.com/support/sitebuilder/