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Issue about domains expired and service plans

Discussion in 'Plesk 11.x for Linux' started by Mickael Salfati, Aug 27, 2012.

  1. Mickael Salfati

    Mickael Salfati Regular Pleskian

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    Issue about subscriptions expired and service plans

    Hi Parallels Team,

    I just notice a very annoying issue with plesk 11 (last #MU10 Debian 6 X64)

    Step to reproduce the issue:

    1/ Create a service plan with a Validity period to unlimited.

    2/ Create a new subscription with this service plan.

    3/ Set a Validity period for the subscription -> subscription is locked.

    4/ Unlock and Sync the subscription, the Validity period is lost and the domain never expire.

    With plesk 10.x, I never encountered this issue because the Validity period was preserved with "unlock and sync" button.

    Conclusion: We can't change the validity period without locking the subscription.

    Thanks per advance.
    Mickael Salfati.

    P.S/ I also made the test using the API and same behavior.
     
    Last edited: Aug 27, 2012
  2. abdi

    abdi Platinum Pleskian

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    I don't see any problems with that. Infact it functions as it should be:

    Unlocking and Sync by logic means you want your subscription to pick ALL service plan settings as they are! Which is what it does when you sync so its working as expected!

    If you don't want it to do so, then I would also probably complain to plesk why NOT ALL fields are synced with the service plan especially the validity field!!!
     
  3. IgorG

    IgorG Forums Analyst Staff Member

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    From http://download1.parallels.com/Plesk/PP11/11.0/Doc/en-US/online/plesk-administrator-guide/70729.htm :

    To renew an expired subscription:

    Go to Subscriptions, and click the <Subscription Name> in the list.
    Click Activate.
    Click Customize.
    On the Resources tab, set up a new expiration date, or select Unlimited.
    Click Update & Lock.

    Note: After this step, the system will not apply further changes of the plan settings to this subscription. If you try to sync this subscription with the plan, the subscription will expire again unless you set the Unlimited validity period for this plan.
     
  4. Mickael Salfati

    Mickael Salfati Regular Pleskian

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    Never (before plesk 11.x) plesk did reset the validity field when you click "unlock and sync".

    Igor, I know the guide but it's very bad behavior and never it was the case in previous release of plesk.

    Take an example: I want to add more space for a service plan called "Test". I update the service plan "Test". Then I have 100 subscriptions with this service plan, I have to unlock and sync 100 domains and set again the correct validity period for 100 domains ? Are we really serious ?

    Mickaël.
     
    Last edited: Aug 28, 2012
  5. Mickael Salfati

    Mickael Salfati Regular Pleskian

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    I add that if I use the subscription_settings CLI to set the validity period of a subscription, never the subscription is locked. That should be also the case with the plesk interface.

    Mickaël.
     
  6. IgorG

    IgorG Forums Analyst Staff Member

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    AFAIK we have already requested to developers regarding this behaviour (#92995 for your reference). It is discussed now.
     
  7. Zbangy

    Zbangy New Pleskian

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    How can we see the progress of this issue. It's annoying to me and disturbs handling the customers expiry times.
    you've mentioned: #92995 - is there a way to see the bug/feature progress?
     
  8. abdi

    abdi Platinum Pleskian

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    Zbangy, I see you are offering hosting services from your website. May I suggest to you adoption of a billing application!
     
  9. KonstantinosP

    KonstantinosP New Pleskian

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    Igor, do you have any updates on this?

    Thanks
     
  10. LinuxMan

    LinuxMan New Pleskian

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    Has anyone found a solution to this issue?
     
  11. Ehsana

    Ehsana New Pleskian

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    Let me know if there's any solution! please! :-(
     
  12. DaveKay

    DaveKay Regular Pleskian

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  13. Ehsana

    Ehsana New Pleskian

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    Thanks, but It's the ugliest way to prove the problem!
    you said I should not use plans at all and set values manually! if I change the plan, expiration date will be lost. Also I'll not able to change plan values, ...
     
  14. DaveKay

    DaveKay Regular Pleskian

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    Yes. definitely not a solution for everyone. It just does what I needed.
     
  15. Mickael Salfati

    Mickael Salfati Regular Pleskian

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    Re

    IgorG, any feedback two months later ?
     
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