Issue after upgrading to Plesk 12.5

[themouse]

Hi all,

I was wondering if you could help. I've been trying to resolve this issue for over 2-3 hours and I am not getting anywhere. I have a Dedicated Server, with Debian. Before I upgraded I had Plesk 12.0.18 which worked just fine.

The upgrade process worked fine as well. But now I seem to be getting a problem with Plesk's Lock Manager. Every time I log on I get this displayed:

Message Lock Manager error: 'Permission denied'.

File Hierarchical.php

Line 120

Type Plesk\Lock\Exception

Don't know how to fix this. Hopefully the screenshot attached is visible. Can anyone shed some light on this??

Oh, and I have tried to run the Bootstrapper by Command Line as well. That hasn't done anything either.

Many thanks

 

[themouse]

@IgorG @UFHH01 Do you think you can lend a hand?

 

[UFHH01]

Hi themouse,

please have a look at:

After a Plesk Upgrade, Error Appears: Internal error: Permission denied ( KB - article 122 077 )

After the resolutions, please post the output of "cat /etc/fstab" and be sure, that "/dev/shm" is mounted. Please run again bootstrapper-repair afterwards or, if you already upgraded to Plesk 12.5, consider to use the new repair - features with "plesk repair all"​

 

[themouse]

Hi @UFHH01 ,
Thanks for your response.

This is the output of the command you asked me to run. It doesn't show /dev/shm though?? I did follow the instructions though.

 cat /etc/fstab
# /etc/fstab: static file system information.
#
# Use 'blkid' to print the universally unique identifier for a
# device; this may be used with UUID= as a more robust way to name devices
# that works even if disks are added and removed. See fstab(5).
#
# <file system> <mount point>   <type>  <options>       <dump>  <pass>
# / was on /dev/md2 during installation
UUID=4e2c5890-ea6c-482a-90d4-3daacc68cedf /               ext4    errors=remount-ro,usrquota 0       1
# /boot was on /dev/md0 during installation
UUID=bdb00b7f-fa84-4871-a4e5-14d0689cf7cb /boot           ext2    defaults        0       2
# swap was on /dev/md1 during installation
UUID=21b15ad6-b2d4-40a5-bf33-0932aff65047 none            swap    sw              0       0

What should I do next?

Thanks

 

[themouse]

Also, forgot to mention that I followed the instructions in the KB for Debian 7 as that's the OS i have.

Thanks

 

[UFHH01]

Hi themouse,

Also, forgot to mention that I followed the instructions in the KB for Debian 7 as that's the OS i have.

well... you might have misunderstood the article a bit... you still have to MOUNT "/dev/shm", which is in your case a symlink to "/run/shm". Please read again and follow the instructions and report back, if you experience issues ( if you do experience issues, please provide all informations in your next post, as describe in the article ).

 

[themouse]

Hi @UFHH01 ,
I followed everything in the instructions. Still doesn't seem to be working. Not sure what else to do :/
And still comes up with Permission Denied.

 

[UFHH01]

Hi themouse,

if you do experience issues, please provide all informations in your next post, as describe in the article

ls -ld /dev/shm

mount | grep shm​

or/and

mount​

​

 

[Domekologe]

Hi,

I've the same problem.

I've followed the instructions from: http://talk.plesk.com/threads/error-opening-panel-after-upgrade-to-plesk-12-0-18.304640/ but this didn't help!

Here are some informations:

Panel.log

[2015-10-28 17:35:14] ERR [panel] Lock Manager error: 'Permission denied'.:
0: /usr/local/psa/admin/plib/Lock/Manager/Hierarchical.php:120
Plesk\Lock\Manager_Hierarchical->_getClient()
1: /usr/local/psa/admin/plib/Lock/Manager/Hierarchical.php:193
Plesk\Lock\Manager_Hierarchical->_applyLock(string '', object of type Plesk\Lock\Resource)
2: /usr/local/psa/admin/plib/Lock/Manager/Hierarchical.php:155
Plesk\Lock\Manager_Hierarchical->lock(object of type Plesk\Lock\Resource, string '')
3: /usr/local/psa/admin/plib/Lock/Manager.php:83
Plesk\Lock\Manager->lock(integer '1', array, string '', array)
4: /usr/local/psa/admin/plib/Lock.php:34
Plesk\Lock::write(object of type Plesk\Lock\Object_NodeService, string '', array)
5: /usr/local/psa/admin/plib/Db/Table/Dictionary/ServiceNodeEnvironment.php:80
Db_Table_Dictionary_ServiceNodeEnvironment->sync()
6: /usr/local/psa/admin/plib/Service/Driver/Packages/Unix.php:32
Service_Driver_Packages_Unix->sync(boolean false)
7: /usr/local/psa/admin/plib/Service/Driver/Core/Plesk.php:11
Service_Driver_Core_Plesk->syncAllData()
8: /usr/local/psa/admin/plib/Db/Table/Row/ServiceNode/ManagementNode.php:15
Db_Table_Row_ServiceNode_ManagementNode->refreshProperties()
9: /usr/local/psa/admin/plib/auth.php:246
AutoPrepend->run()
10: /usr/local/psa/admin/plib/auth.php:759
[2015-10-28 17:35:14] ERR [1] Lock Manager error: 'Permission denied'.

# su -l psaadm -s /bin/sh -c 'id -Gn'
psaadm swkey-data psaserv psasb lock-manager psaadm swkey-data psaserv psasb

# cat /etc/fstab
proc /proc proc defaults 0 0
none /dev/pts devpts rw 0 0
shm /dev/shm tmpfs defaults 0 0

# ls -ld /dev/shm
drwxrwxrwt 2 root root 40 Oct 28 17:34 /dev/shm

Sorry my English is not so good.

I'm very glad if you can help me.

 

[Domekologe]

Problem solved!
There was a permission problem in /usr/local/psa
There was several files with a wrong ownership!