Issue Issues with Interface View and Mail Management Settings on Plesk Panel

[papahausa]

Server operating system version

Debian 12

Plesk version and microupdate number

18.0.69 #3

Hello.
I am encountering two recurring issues with the Plesk Panel on both Debian 12 and AlmaLinux 9.5 servers:

1. The interface view constantly resets from Service Provider view to Power User view after some time. I have to manually switch it back to the Service Provider view each time.
2. The "Enable mail management functions in Plesk" option frequently disables itself. I need to manually re-enable this option every time.

Could you please advise on how to resolve these issues or if there are any known bugs or configuration changes that could prevent them from happening?


Thank you.

 

[papahausa]

In action log when i manually enabled:



I will try other way. Maybe its helps me. In panel.ini i added those lines to the config.

[interface]
; Service Provider View
view=service-provider

[mail]
; Mail functions
functions.enabled=true

 

[papahausa]

In action log when i manually enabled:

View attachment 28334

I will try other way. Maybe its helps me. In panel.ini i added those lines to the config.

[interface]
; Service Provider View
view=service-provider

[mail]
; Mail functions
functions.enabled=true

This solution is not working.

 

[Sebahat.hadzhi]

Hello, @papahausa . This sounds like there is a custom configuration applied on the license installed on your server. If you are the Plesk partner, please check the configuration in your Partner Central:

• Product Configurations

If you purchased the license from a third-party Plesk partner, please get in touch with them and ask them if there are any customizations applied from their end. I hope that helps.