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Resolved keys/info is missing in Plesk. So i cannot license my plesk

shanmuga

Basic Pleskian
Server operating system version
Ubuntu 20.04 aarch64
Plesk version and microupdate number
Plesk Obsidian 18.0.47.5
Hello,

This thread is related to my old thread : Issue - Plesk Panel keep redirecting when trying to login Admin Panel

keys/info file and folder is missing from /etc/sw/keys/info in my plesk.

Due to this my Admin panel is redirecting in loop and when i tried to license using command line plesk bin license --install XXXXXX-M5D110-3VSA14-KD4V16-XXXXXX it given me an error

Code:
[2023-01-17 06:30:44.112] 4193543:63c640941b3cd ERR [panel] Unable to get key: R                  epository is not opened
[2023-01-17 06:30:44.122] 4193543:63c640941b3cd ERR [panel] Unable to get key: R                  epository is not opened
[2023-01-17 06:30:44.123] 4193543:63c640941b3cd ERR [panel] Unable to get key: R                  epository is not opened
[2023-01-17 06:30:44.139] 4193543:63c640941b3cd ERR [panel] Unable to get key: R                  epository is not opened
[2023-01-17 06:30:44.144] 4193543:63c640941b3cd ERR [panel] Unable to get key: R                  epository is not opened

I am purchasing a Plesk license from my Managed service consulting company and it working fine but than i purchased license from Plesk official website during the blackfriday offer day (1 year package). And my provider deleted that file i guess. When i contact them they says to pay for license and they will fix that.

Now, Last time it happened same thing. i paid again and they fixed. Now today when my license expired with them, again same problem is happening and i am not sure how to resolve this.

How to rebuild keys/info and license my plesk?

I tried running : plesk repair fs -system -y but no use
 
Have you tried following the fix as outline in this article?

If so, you might be affected by a bug that someone else also ran into as seen at Issue - Unable to get key: Repository is not opened but I would recommend trying the fix outline in the above support article.

Of course, if all else fails, reach out to support by referring to this article: https://support.plesk.com/hc/en-us/articles/213953025-How-to-get-support-directly-from-Plesk-
 
@scsa20 Thanks for the article. i have already followed and it does not fixed.

UPDATED:

I fixed the issues by installing fresh Plesk in dummy server. copying "info" and "registry.xml" file from new Plesk and pasting in my old Plesk. It got fixed now. I am able to login and operate correcly.

Thank you/
 
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