Resolved Let's Encrypt no error message, no errorlog

[RaHa]

Version Plesk Onyx v17.5.3_build1705170317.16 os_Ubuntu 16.04
Let's Encrypt Version: 2.5.1-344

If i want to install a cert I get this message:

Fehler: Für checkip.net konnte kein SSL/TLS-Zertifikat von Let's Encrypt ausgestellt werden. Fehler bei der Autorisierung der Domain.

Zusätzliche Fehlerinformationen:
%%message%%

I cann't find an errorlog for more information.
Access to .well-known/acme-challenge/ is possible, domain has A- and AAAA-records.

Where is the errorlog of Let's Encrypt?
How can I resolve the problem?

Thanks for help!

 

[IgorG]

You can refer to KB - Unable to install a Let's Encrypt certificate: Authorization for the domain failed for steps to resolve your issue.

 

[RaHa]

Thanks IgorG!

I also found now this Let's Encrypt installation fails: Challenge marked as invalid.
All steps of both to resolve the issue were correct but it will not work.
I inform the hoster to resolve the issue.

Thanks!

 

[Bitpalast]

The error you are describing is most likely caused by a wrong order in the configuraton process. You will probably FIRST have set the "Forward to SSL" before you have installed the certificate. In that case the certificate cannot be verified, because the request of the token will be redirected to the SSL version of the site, but the SSL version does not yet work, because the certificate is not yet present.

Solution: Go into "hosting settings" of the domain and remove the checkmark from the "Dauerhafte, für SEO geeignete 301-Weiterleitung von HTTP zu HTTPS" checkbox. Save the setting. Then try to obtain the certificate again.

 

[RaHa]

Thanks all for help. Missing an error.log I cann't defined the error. The provider inform me: For the domain, the server's IPv6 address is not supplied. This leads to the problems you described with Let's Encrypt. I found that the nameserver didn't deliver AAAA. I reinstall DNS Self at the domain-provider and now it works.