Licence expired

[m.r.davies]

Hi

My licence has expired, it tells me when i try and login to the backend.

I've read i need firewall access to ka.swsoft.com on port 5224

I've got the firewall people dealing with this.

what should i do then? is there a way to manually kick off the licence update?
also, where will it log the info if it fails ? the server logs dont tell me.
a bit of guidence on this would be appreciated

Thanks

 

[Alex Klimov]

Hello,
The best option is: to call sales team for upgrading instructions.

If you want to check where the problem is (this is not recommended and supported way) - you could try to insert into Sitebuilder's web.config, following code (into configuration tag):

<system.diagnostics>
<sources>
<source name="System.Net">
<listeners>
<add name="System.Net"/>
</listeners>
</source>
<source name="System.Net.Sockets">
<listeners>
<add name="System.Net"/>
</listeners>
</source>
<source name="System.Net.Cache">
<listeners>
<add name="System.Net"/>
</listeners>
</source>
</sources>
<switches>
<add name="System.Net" value="Verbose" />
</switches>
<sharedListeners>
<add name="System.Net"
type="System.Diagnostics.TextWriterTraceListener"
initializeData="c:/sso.log"
/>
</sharedListeners>
<trace autoflush="true" />
</system.diagnostics>

Instead of marked file path paste your own and give rights to this file for IIS acount. And try to upgrade Sitebuilder from web-interface.