Question Local mail

[othmaqsa]

Server operating system version

Ubuntu 22.04.4 LTS

Plesk version and microupdate number

18.0.61 Update #1

Hello,

Is it normal when i send a mail locally, i.e [email protected] to [email protected], the email is directly placed in spam folder ?

I'm asking this question because I have received a lot of email like the backup result, in the spam folder.

Thank you.

 

[Kaspar@Plesk]

Is it normal when i send a mail locally, i.e [email protected] to [email protected], the email is directly placed in spam folder ?

No, but if there are any configuration issues it might end up in the spam folder. Have a look at the email headers to see if there any information in there as to why the email ended up in the spam folder. Things to look out for are spam score and dmarc failures.

 

[othmaqsa]

No, but if there are any configuration issues it might end up in the spam folder. Have a look at the email headers to see if there any information in there as to why the email ended up in the spam folder. Things to look out for are spam score and dmarc failures.

@Kaspar@Plesk , I have tried to send an email from the webmail from [email protected] to [email protected], the email arrive to inbox.

I have noticed that all the emails like Renew certificate, Backup Task status etc, arrive to junk.

Any idea please ?

 

[Kaspar@Plesk]

I have noticed that all the emails like Renew certificate, Backup Task status etc, arrive to junk.

Any idea please ?

[...] Have a look at the email headers to see if there any information in there as to why the email ended up in the spam folder. Things to look out for are spam score and dmarc failures.

 

[othmaqsa]

@Kaspar@Plesk

I can read this : dmarc=fail (p=QUARANTINE sp=NONE) smtp.from=xxxxxxxxxxx.com header.from=xxxxxxxxxxx.com;
dkim=temperror header.d=xxxxxxxxxxx.com when I receive the message like the result of the backup task.

But when I send an email from my server, all works good.

 

[Kaspar@Plesk]

I can read this : dmarc=fail (p=QUARANTINE sp=NONE) smtp.from=xxxxxxxxxxx.com header.from=xxxxxxxxxxx.com;
dkim=temperror header.d=xxxxxxxxxxx.com when I receive the message like the result of the backup task.

DMARC validation has failed because of an DKIM issue. The DMARC policy is set to QUARANTINE, which means that any email that fails DMARC validation will be delivered to the spam folder.

The recommend suggestion to solve this issue can be found here:

Question - Backup task notification email from PMMCli-Daemon always in Junk folder

Hi there, got some problems with the Backup task notification email from PMMCli-Daemon. This emails are always inside the Junk folder (Webmail or EMail Client). The sender email address is the same as the receiver email address. This address it the administrator email address. The domain used is...

talk.plesk.com

Another options would be to change the DMARC policy to None (less secure).