Login Issues with Plesk 12.0.18

[RyanSett]

Hello,

It seems that since my latest update of 12.0.18. Now everytime I login to the Admin interface of plesk. I am prompted to relogin several times when browsing using file manager or clicking on domains or sitting idle for like 15 seconds.

It can do this up to 5 times in a 5 minute period or while not even being idle.

Anyone else encounter this issue?

 

[IgorG]

Have you tried troubleshoot it with help of control panel logs

Error log: /var/log/sw-cp-server/error_log and /var/log/sw-cp-server/sw-engine.log
Access log: /usr/local/psa/admin/logs/httpsd_access_log
Panel log: /usr/local/psa/admin/logs/panel.log

Any results?

 

[HansHee]

Hello

I've the same problem.
Since several months i've tried to achieve the Plesk Version 12.0.18 from Version 11.5 in order to update my CentOS-Box 6.5 to Version 7.
Nothing helped !!
After the upgrade from Plesk Version 11.5 to 12.0.018 (by using the Plesk Web-GUI) I tried to login in the new panel, I've got the nginx error message "Bad Getaway".
Neither the issue with the Shared-Temp-Filesystem (/etc/fstab - Entry: "tmpfs /dev/shm tmpfs defaults 0 0" and a following "mount /dev/shm" nor the idea
with the missing maria-db-client (sw-mariadb-client-1.0.0-14033112.x86_64.rpm) did help me.
The result of restart the sw-engine with "/etc/init.d/sw-engine restart" is:
Stopping sw-engine-fpm: [FAILED]
Starting sw-engine-fpm: Mon Oct 27 17:39:43 2014 (5944): Fatal Error Unable to allocate shared memory segment of 104857600 bytes: mmap: Cannot allocate memory (12)

What can I do???

Many thanks for your help!!

Bye Hans from Munich

 

[IgorG]

I believe this issue is known to us – please see if KB - http://kb.odin.com/en/122412 solves it for you.

 

[TomBoB]

Re the first post, If you can log in but are getting kicked out after some time, but no sign of error messages as in the third post:

You may be victim of a security setting of Plesk.
Living in a more obscure corner of the planet I had exactly the same problem.
My ISP is using a technology called 'dynamic proxy'. Which means the IP addess of my connection to the Internet keeps changing. In my case almost every second! A good test for this scenario is the following website: http://www.jolis.net/ip.php ; keep hitting refresh, refresh, refresh, and if the ip address changes, there's your root cause.

Use a different ISP, or be very quick, and go in Plesk in Tools & Settings < Session Idle Time:
Allow IP address changes during one session

Sorted it for me.

 

[Thomas_Beale]

I have exactly the problem reported by the first poster (Plesk 12, Debian). I could not see anything in any of these logs that looked like a problem. WHen I go and view live Plesk sessions, I see 4 or 5 sessions with my IP address (which does not change). This is a real problem, makes working with the panel very difficult.

Have you tried troubleshoot it with help of control panel logs

Error log: /var/log/sw-cp-server/error_log and /var/log/sw-cp-server/sw-engine.log
Access log: /usr/local/psa/admin/logs/httpsd_access_log
Panel log: /usr/local/psa/admin/logs/panel.log

Any results?

 

[Wikibear]

Same problem here with Ubuntu 14.04 TLS Cloudserver.

 

[UFHH01]

Hi Wikibear,

maybe this KB - article and its workaround helps to solve your issue:

Logging out immediately after Plesk login. ( KB - article 124 112 )​

 

[Wikibear]

What can help is to kill all cookies and temp folder they have todo with domain or plesk... I use Firefox and i have only with firefox that kind of problem. At the moment i try opera and opera works. Something is happen with old cookies. My session is set to 30min but this is not the solution.

 

[Wikibear]

Today its working again.