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Issue Mail contents problem in full backup

A

aysima

New Pleskian
I m choosing mail option when I want to take full backup from Plesk but it isnt adding mail contents. At console same problem. There no way to take mail contents in full backup. We are using mailenable for mail server. I check file permissions there is no problem with them. In log file only I can see "Info: There are 0 messages in the mailbox ". I am choosing mail but log is giving this error. Is there anyone live this problem ?

[2021-03-17 00:57:57.919|5216] Debug: PSAMailBackup.exe started with command line arguments ( --formatoutput --account-file=C:/Plesk/PrivateTemp/bml902eac11.tmp --dump-file=C:\Plesk\Backup\resellers\****\clients\****.com\domains\****.com\backup_domainmail_2103170057.zip --includes-file=C:/Plesk/PrivateTemp/bch3ce73bc4.tmp --logpath=C:\Plesk\PMM\sessions\2021-03-17-005746.091 )
[2021-03-17 00:57:57.935|5216] Debug: Load assembly C:\Plesk\admin\bin\BackupUtils\MailEnablemailsrvprovider.dll
[2021-03-17 00:57:57.951|5216] Debug: Found MailProvider type ( MailEnablemailsrvprovider.MailEnableSrvProvider )
[2021-03-17 00:57:57.966|5216] Debug: RegisterProvider MailEnable. Capability: OptimalFlags, CheckAccount
[2021-03-17 00:57:57.966|5216] Debug: Load assembly C:\Plesk\admin\bin\BackupUtils\Merakmailsrvprovider.dll
[2021-03-17 00:57:57.982|5216] Debug: Found MailProvider type ( Merakmailsrvprovider.MerakMailSrvProvider )
[2021-03-17 00:57:57.982|5216] Debug: RegisterProvider MerakMailServer. Capability: OptimalFlags, CheckAccount
[2021-03-17 00:57:57.982|5216] Debug: Load assembly C:\Plesk\admin\bin\BackupUtils\SmarterMailmailsrvprovider.dll
[2021-03-17 00:57:57.997|5216] Debug: Found MailProvider type ( SmarterMailmailsrvprovider.SmarterMailSrvProvider )
[2021-03-17 00:57:58.029|5216] Debug: RegisterProvider SmarterMail. Capability: OptimalFlags, CheckAccount
[2021-03-17 00:57:58.029|5216] Debug: Load assembly C:\Plesk\admin\bin\BackupUtils\SmarterMailRemotemailsrvprovider.dll
[2021-03-17 00:57:58.044|5216] Debug: Found MailProvider type ( SmarterMailRemotemailsrvprovider.SmarterMailSrvProvider )
[2021-03-17 00:57:58.044|5216] Debug: RegisterProvider SmarterMail Remote. Capability: Nothing
[2021-03-17 00:57:58.060|5216] Debug: Load assembly C:\Plesk\admin\bin\BackupUtils\TCPmailsrvprovider.dll
[2021-03-17 00:57:58.060|5216] Debug: Found MailProvider type ( TCPmailsrvprovider.IMAP4MailSrvProvider )
[2021-03-17 00:57:58.076|5216] Debug: RegisterProvider IMAP4. Capability: OptimalFlags, CheckAccount
[2021-03-17 00:57:58.076|5216] Debug: Found MailProvider type ( TCPmailsrvprovider.POP3MailSrvProvider )
[2021-03-17 00:57:58.076|5216] Debug: Set Parameter Address = localhost for POP3MailSrvProvider
[2021-03-17 00:57:58.091|5216] Debug: Set Parameter Port = 110 for POP3MailSrvProvider
[2021-03-17 00:57:58.091|5216] Debug: Set Parameter Timeout = 60 for POP3MailSrvProvider
[2021-03-17 00:57:58.091|5216] Debug: RegisterProvider POP3. Capability: BackupMessages, CheckAccount
[2021-03-17 00:57:58.107|5216] Debug: Found MailProvider type ( TCPmailsrvprovider.CSMTPMaiSrvProvider )
[2021-03-17 00:57:58.107|5216] Debug: Set Parameter Address = localhost for CSMTPMaiSrvProvider
[2021-03-17 00:57:58.107|5216] Debug: Set Parameter Port = 25 for CSMTPMaiSrvProvider
[2021-03-17 00:57:58.122|5216] Debug: Set Parameter Timeout = 60 for CSMTPMaiSrvProvider
[2021-03-17 00:57:58.122|5216] Debug: RegisterProvider SMTP. Capability: RestoreMessages, CheckAccount
[2021-03-17 00:57:58.122|5216] Debug: Set Parameter Address = for POP3MailSrvProvider
[2021-03-17 00:57:58.138|5216] Debug: Set Parameter Address = for CSMTPMaiSrvProvider
[2021-03-17 00:57:58.138|5216] Debug: Dump file ( C:\Plesk\Backup\resellers\****\clients\****.com\domains\****.com\backup_domainmail_2103170057.zip )
[2021-03-17 00:57:58.154|5216] Debug: Backup started
[2021-03-17 00:57:58.169|5216] Debug: Plesk MAIL_PROVIDERW_DLL = mailenableproviderw.dll
[2021-03-17 00:57:58.185|5216] Info: Select mail provider 'MailEnable' from Plesk
[2021-03-17 00:57:58.247|5216] Debug: MailProvider::BackupMessages ****@****.com on provider MailEnable v.10.27
[2021-03-17 00:57:58.279|5216] Info: There are 0 messages in the mailbox ****@****.com on mail server MailEnable v.10.27.
[2021-03-17 00:57:58.310|5216] Debug: MailProvider::BackupMessages ****@****.com on provider MailEnable v.10.27
[2021-03-17 00:57:58.341|5216] Info: There are 0 messages in the mailbox ****@****.com on mail server MailEnable v.10.27.
[2021-03-17 00:57:58.357|5216] Debug: MailProvider::BackupMessages ****@****.com on provider MailEnable v.10.27
[2021-03-17 00:57:58.388|5216] Info: There are 0 messages in the mailbox ****@****.com on mail server MailEnable v.10.27.
[2021-03-17 00:57:58.419|5216] Debug: MailProvider::BackupMessages ****@****.com on provider MailEnable v.10.27
[2021-03-17 00:57:58.435|5216] Info: There are 0 messages in the mailbox ****@****.com on mail server MailEnable v.10.27.
[2021-03-17 00:57:58.466|5216] Debug: MailProvider::BackupMessages ****@****.com on provider MailEnable v.10.27
[2021-03-17 00:57:58.498|5216] Info: There are 0 messages in the mailbox ****@****.com on mail server MailEnable v.10.27.
[2021-03-17 00:57:58.576|5216] Debug: Backup finished
 
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