Resolved Mail problem return path

[hume1991]

Server operating system version

Ubuntu 20.04.6 LTS

Plesk version and microupdate number

Plesk Obsidian Version 18.0.58

Hello, we have Plesk Obsidian Version 18.0.58, we now receive emails with no subject and instead of content with a return path at the beginning and then just code,
plesk repair mail -y has already been used without errors, plesk repair all -n also shows no errors, does anyone know the problem?

Best regards

hume1991

 

[hume1991]

DMARC problem see outgoing with dmarc. - CLOSE -

 

[Peter Debik]

Probably internal ID PPS-15447, we're currently researching the issue that may be linked with the ARC header addition since Plesk 18.0.58.

 

[Jose Isla]

Good afternoon,
For the past 2 or 3 days, the emails we receive or send from Outlook desktop arrive without a subject, without a sender, and yet in the content of the message the headers appear:

"Return-Path: <.org>
X-Spam-Checker-Version: SpamAssassin 3.4.0 (2014-02-07) on com
X-Spam-Level:
X-Spam-Status: No, score=-99.6 required=5.0 tests=ALL_TRUSTED,DKIM_SIGNED,
DKIM_VALID,DKIM_VALID_AU,HTML_MESSAGE,MISSING_DATE,MISSING_MID,SPF_PASS,
T_SCC_BODY_TEXT_LINE,USER_IN_WELCOMELIST,USER_IN_WHITELIST autolearn=no
autolearn_force=no version=3.4.0
X-Original-To: j@org
Delivered-To: @.org
Received: from JIISLAPC1 (71.red-83-36-48.staticip.rima-tde.net [83.36.48.71])
by fae.enredart.com (Postfix) with ESMTPSA id 5D67966A2B2
for <j@.org>; Wed, 10 Jan 2024 17:41:34 +0100 (CET)
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=.org;
s=default; t=1704904894;
bh=aUSdUx13UyTSgd56M5YsvR1d9NZRf5eU8XX6yxjHDeo=; h=From:To:Subject;
b=ER9cf5Q1S68b7d73T5M5/5psLyAZPcEibf5I/Zf/Ksy0HJW3BWT3yQbEc5t+oSaxY
LJb70ehQ6Np4PHmReKqUTqzaXgmreFhMpGO7n2Av4nSJ2wBR4bGfKd5MmePm/zyxOM
3uhD7paaFaDUeiqlt+MpWL7vAfescZAGyFGt95e4=
Authentication-Results: fae.enredart.com;
dmarc=pass (p=REJECT sp=NONE) smtp.from=fundacionfae.org header.from=fundacionfae.org;
dkim=pass header.d=.org;
spf=pass (sender IP is 83.36.48.71) smtp.mailfrom=jo@.org smtp.helo=JIISLAPC1
Received-SPF: pass (com: connection is authenticated)
From: "Microsoft Outlook" <j@.org>
Sender: "Microsoft Outlook" <j@.org>
To: <j@.org>
Subject: Microsoft Outlook Test Message
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="----=_NextPart_000_0000_01DA43EC.145B94E0"
*
X-PPP-Vhost: f.org

This is a multipart message in MIME format.

------=_NextPart_000_0000_01DA43EC.145B94E0
Content-Type: text/plain;
charset="utf-8"
Content-Transfer-Encoding: quoted-printable

Single email message sent automatically by Microsoft Outlook when you check your account settings.

------=_NextPart_000_0000_01DA43EC.145B94E0 "

However, from Thunderbird, outlook android or outlook web everything is correct... They arrive with the content.
They can help us?

 

[Jose Isla]

Apologies, the problem is NOT from 2 or 3 days, it is from today it has been automatically updated to: 18.0.58

SW. : CentOS 7.9
Plesk version: 18.0.58
Postix/Courier SMTP

Thanks !

 

[mow]

However, from Thunderbird, outlook android or outlook web everything is correct... They arrive with the content.
They can help us?

Could you post the full headers from Thunderbird (More -> View Source)? Would be very interesting what's before the Return-Path: header.

 

[Jose Isla]

Header Thunderbird:

Return-Path: <j@org>
X-Spam-Checker-Version: SpamAssassin 3.4.0 (2014-02-07) on .com.com
X-Spam-Level:
X-Spam-Status: No, score=-101.1 required=5.0 tests=ALL_TRUSTED,DKIM_SIGNED,
DKIM_VALID,DKIM_VALID_AU,SCC_BODY_SINGLE_WORD,SPF_PASS,TVD_SPACE_RATIO,
T_SCC_BODY_TEXT_LINE,USER_IN_WELCOMELIST,USER_IN_WHITELIST
autolearn=unavailable autolearn_force=no version=3.4.0
X-Original-To: j@org
Delivered-To: j@org
Received: from [192.168.1.200] (71.red-83-36-48.staticip.rima-tde.net [83.36.48.71])
by .com.com (Postfix) with ESMTPSA id B0C9366A264
for <j@org>; Wed, 10 Jan 2024 20:37:21 +0100 (CET)
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=f.org;
s=default; t=1704915442;
bh=LXnlcM8uGSNLjh0KpvoP9Tb5EqbHG59Qc5759/vsCFo=; h=To:From:Subject;
b=AiGnB1+caNZ4V4Ye9zzLCGnJx/3wAMawqjQQ42wyyYzrigmlhuhkJ+EXph07tVv8S
5Wjtc07BGGmHk2D7/xDJKHwiH1JLybqR9WOBHlX6lMHs8pIP0WW6xI9LGRiZOWatlf
g10MbuCsy9WO/lbuJEO95Www2QjqsnPYyVUBAIUM=
Authentication-Results: .com.com;
dmarc=pass (p=REJECT sp=NONE) smtp.from=f.org header.from=f.org;
dkim=pass header.d=f.org;
spf=pass (sender IP is 83.36.48.71) smtp.mailfrom=j@org smtp.helo=[192.168.1.200]
Received-SPF: pass (.com.com: connection is authenticated)
Message-ID: <43dcb5d4-a982-486c-a872-4c3ff30921ce@f.org>
Date: Wed, 10 Jan 2024 20:36:06 +0100
MIME-Version: 1.0
User-Agent: Mozilla Thunderbird
Content-Language: es-ES
To: j@org
From: =?UTF-8?Q?Jos=C3=A9_Ignacio_Isla_Pinto?=
<j@org>
Subject: prueba
Content-Type: text/plain; charset=UTF-8; format=flowed
Content-Transfer-Encoding: 7bit
X-PPP-Message-ID: <170491544220.18855.6227080026260906599@.com.com>
X-PPP-Vhost: f.org

prueba

Thanks!!

 

[mow]

Is there a blank line before Return-Path:?

 

[Jose Isla]

No, it's a simple BR that I inserted to separate the message from the headers.

 

[hume1991]

Update: Despite correct DNS entries, emails arrive without a subject and with code content.
Checked: MX Lookup Tool - Check your DNS MX Records online - MxToolbox DKIM. Unfortunately you have to deactivate: Use DKIM spam protection system to sign outgoing email messages.

Best regards

hume1991

 

[Jose Isla]

Thank you! @hume1991 ...but we don't understand your answer:
Do you mean to disable DKIM from our domain?

Thanks once again!

 

[hume1991]

Hello @Jose Isla,

For each domain, do Website & Domains, Email, Email Settings, select domain, remove DKIM check. It's under DKIM: Use DKIM spam protection system to sign outgoing email messages -> Remove check.

Then the emails should be correct.

Best regards

hume1991

 

[Jose Isla]

OK thanks @hume1991 . Works!

But disabling DKIM is not a very good idea, in terms of problems we may have regarding authentication. No?

I suppose this solution is provisional, while they fix the problem.

Thank you so much!

 

[Peter Debik]

Sounds like https://support.plesk.com/hc/en-us/articles/20464670313879/

 

[hume1991]

@Jose Isla

Excellent. It should only be temporary until the problem is resolved. Then activate again!

@Peter Debik

Thank you.

Best regards

hume1991

 

[hume1991]

Hello, problem was solved with update: Plesk Obsidian 18.0.58 Update 1, Link: Change Log for Plesk Obsidian

Best regards

hume1991

 

[Jose Isla]

Thank you.

 

[hobala]

Any chance to (at least manually) repair the mails? I could not find anything that describes in details what was wrong. BTW: How to apply "Update 1"?

 

[Peter Debik]

https://support.plesk.com/hc/en-us/articles/12377672451223-How-to-upgrade-Plesk-to-the-next-release