Issue Mail send from webmail (Roundcube) goes to spam/junk

[Nunile]

What are your results from:

Newsletters spam test by mail-tester.com

Secure Email

Email Deliverability Tool - Check Your Deliverability Report - MxToolBox

mxtoolbox.com

Reverse IP Lookup - MxToolbox

mxtoolbox.com

In the mail settings on one of your domains, are the following enabled?:

- SSL/TLS certificate for webmail
- Use DKIM spam protection system for outgoing mail

Lastly, did you contact Microsoft about this? In my case the IP adress i use was blacklisted, propably by the previous owner (not sure)

 

[andrycarone]

Exactly, 3 error.
- No DKIM-Signature header found
- There must be at least one aligned DKIM-Signature for the message to be considered aligned.
- UCEPROTECTL3 blacklist


How can I fix this?

Tranks

What are your results from:

Newsletters spam test by mail-tester.com

Secure Email

Email Deliverability Tool - Check Your Deliverability Report - MxToolBox

mxtoolbox.com

Reverse IP Lookup - MxToolbox

mxtoolbox.com

In the mail settings on one of your domains, are the following enabled?:

- SSL/TLS certificate for webmail
- Use DKIM spam protection system for outgoing mail

Lastly, did you contact Microsoft about this? In my case the IP adress i use was blacklisted, propably by the previous owner (not sure

 

[Nunile]

Website & Domains > Hosting & DNS > DNS Settings

If you enabled DKIM signatures there should be a record with the following content: v=DKIM1; xxxxxxxxx
This record needs to be added to where you manage your DNS (GoDaddy i thought).

While doing this, please also check other records that are present in Plesk, but are missing from where you manage your DNS and also transfer them.

 

[andrycarone]

ok with the addition of the dkim.
Forgive me, regarding the removal of my ip in the - UCEPROTECTL3 blacklist
Do you think this is my problem or why is there a dns configuration error?
Many thanks for your support.

 

[Nunile]

What is your score on mail-tester.com ?

Also, please contact Microsoft Deliverability support and open a ticket explaining the situation. In my case I was blacklisted, maybe this is also the same in your case.

 

[andrycarone]

What is your score on mail-tester.com ?

Also, please contact Microsoft Deliverability support and open a ticket explaining the situation. In my case I was blacklisted, maybe this is also the same in your case.

My score is 10/10
I reported the problem to microsoft and it tells me that my self is blacklisted UCEPROTECTL3

 

[Ickov]

Same here , score 10/10 hotmail and yahoo mark all mails in Junk folder

i report my ip on : https://sendersupport.olc.protection.outlook.com

and really do not know what to do further