mail spf + domain key problems

[haagsemark]

ok im stuck,....

i got an email address created on a customer,..
when i do an mail-tester.com check with sending email from my iPhone i get a lot of problems and it's saying that there is no spf record or domain key

when i do an mail-tester.com test from the webmail client everything is ok spf + domain key is correct...

what am i doing wrong?

 

[PriyanA]

Check your smtp and pop settings on the iphone.

make sure you are using you correct mail server address and authenticate email.

 

[haagsemark]

I did everything i configurered correct... Got iPhone with iPhone mail and Exchange mail....

Only iPhone mail is ending up in spam box

But same message from Exchange everything is ok

 

[PriyanA]

check the email headers from both iPhone and Exchange

 

[UFHH01]

Hi haagsemark,

for further investigations, pls. consider to provide MORE informations about the domain and from logs, because "guessing" is quite time investing and suggestions might just be a shot in the dark.

 

[Gene Steinberg]

Similar: I have my domains configured via a Cloudflare account, using their DNS setup. I copied the DKIM code as a TXT record, precisely as indicated in the Plesk 12.5.30 DNS settings. But when I check the message headers in Gmail, iCloud, etc., the DKIM isn't recognized.

???

Peace,
Gene

 

[UFHH01]

Hi Gene Steinberg,

But when I check the message headers in Gmail, iCloud, etc., the DKIM isn't recognized.

In your case as well: We have to guess your settings, which leaves people willing to help to "standard answers". We can only suggest to check your DNS - settings, either at Cloudflare, over Plesk, or/and your domain registrar.

 

[Gene Steinberg]

I copy/pasted the settings from the Plesk DNS to Cloudflare. This happens on all domains I checked, and while I suppose I could make a mistake on one of them, not on all.

I suppose I could send this privately. Don't want to paste it here.

Peace,
Gene

 

[alexonb]

hello, has problem you can't receive email because need PTR, not have possible option to add DNS PTR.

So you can't