mail_auth_dump failed

[nevakee]

Hi,

When I run the comman /usr/local/psa/admin/sbin/mchk, fails on step: mail_auth_dump.

The following message appears when I execute manually mail_auth_dump:

~ # /usr/lib/plesk-9.0/remote_mail_restore/mail_auth_dump
[2015-10-11 08:51:50] ERR [util_exec] proc_close() failed
Error: /opt/psa/admin/bin/mail_auth_dump.worker[14092]: Input parse error: Invalid or unsupported Unicode character or escape sequence found in string. UTF8 encoded characters and '\u' escape sequences are not supported. Error occured at offset 26848, character '\'.

All mail accounts have a password.

mysql> select * from mail where account_id not in (select id from accounts);
    Empty set (0.00 sec)

What can be the cause?

Plesk v12.0.18_build1200140606.15 os_Debian 7.0
Update #68

 

[IgorG]

Try to use this solution:

http://kb.odin.com/en/123760

 

[nevakee]

All mail accounts have a password.

Try to use this solution:

http://kb.odin.com/en/123760

echo "SELECT m.mail_name, d.name FROM mail m LEFT JOIN accounts a ON a.id = m.account_id LEFT JOIN domains d ON m.dom_id = d.id WHERE trim(a.password) = ''" |mysql -uadmin -p`cat /etc/psa/.psa.shadow` psa

-> No Entry

 

[IgorG]

Contact Odin Support Team in this case.

 

[nevakee]

I can't create a Support Request...
"Entered license key is either not valid or not eligible for email support"

If I use the chat, I get the message:
"Entered license key number is correct but it does not have Chat support option enabled. Try to use our phone support channel or create a ticket using our online web form for assistance with your technical issue."

 

[IgorG]

Have you read section about Official Odin Support in this thread?

[IMPORTANT]: READ THIS FIRST TO FIND QUICK SOLUTION FOR THE EXISTING ISSUE/QUESTION