Resolved Mailman's management links do not work

[Tchiboun]

Hi,

Mailman is running and I've created several mailing list on a domain (for the first time I'm using mailing list).
So I receiv some mails from mailman to manage lists like to approbate a sending, but all the links are broken like :

http://lists.xxx.com/cgi-bin/mailman/admindb/test for the list called 'test' I've got a 404 not found.

I've added an SOA record : lists.xxx.xom CNAME xxx.com

I've receiv several mail but all the links to http://lists.... are not found.

Can someone help me ?

Bye.

 

[Tchiboun]

On the documentRoot path, there is no lists directory or cgi-bin directory.
Is it a track ?

When mailing list are activated, what files do I need to have on the domain files directory ?

How can I follow the error log of mailman ?

 

[Aleksandr Dunaev]

Hi,

try to check conf
run:

httpd -S | grep lists

or

apachectl -S | grep lists

command should return the output like:

# httpd -S | grep lists
port 7080 namevhost lists (/etc/httpd/conf/plesk.conf.d/server.conf:324)
wild alias lists.*
port 7081 namevhost lists (/etc/httpd/conf/plesk.conf.d/server.conf:347)
wild alias lists.*

if not, try to run rebuild configs:

plesk repair web

 

[Tchiboun]

Hello Aleksandr,

Thanks for your reply.
This is the result :

port 7080 namevhost lists (/etc/apache2/plesk.conf.d/server.conf:151)
port 7081 namevhost lists (/etc/apache2/plesk.conf.d/server.conf:177)
port 7080 namevhost lists (/etc/apache2/plesk.conf.d/server.conf:151)
port 7081 namevhost lists (/etc/apache2/plesk.conf.d/server.conf:177)

Do you think I need to rebuild configs ?

 

[Aleksandr Dunaev]

Hello Aleksandr,

Thanks for your reply.
This is the result :

port 7080 namevhost lists (/etc/apache2/plesk.conf.d/server.conf:151)
port 7081 namevhost lists (/etc/apache2/plesk.conf.d/server.conf:177)
port 7080 namevhost lists (/etc/apache2/plesk.conf.d/server.conf:151)
port 7081 namevhost lists (/etc/apache2/plesk.conf.d/server.conf:177)

Do you think I need to rebuild configs ?

It looks incorrect.
Sure, try to rebuild configs.
Anyway if you not sure, so you can make backup before.

 

[Tchiboun]

Tks,

The links is still broken.
I've run the command "plesk repair web"
and then do a test with the extension "Webserver configurations troubleshooter" with no error

would you have any other advice ?

 

[Tchiboun]

And I have restart apache+nginx

 

[Aleksandr Dunaev]

This url
http://lists.xxx.com/cgi-bin/mailman/admindb/test
looks weird

I checked mailman in plesk 17.8
there url looks https://lists.host/mailman/admin/test

Try to check path /mailman/admin/test with your plesk
and check mailman is running, check process: ps ax | grep mailman

 

[Tchiboun]

Tks,

Mailman is running, I've checked. And I receiv lots of moderation mail when I'm testing the list 'test'

I've tested link http://lists.cgjungfrance.com/cgi-bin/mailman/admin/test/ and other variant but it has no effect : always error 404.

 

[Aleksandr Dunaev]

Mailman on your plesk is listening 7080 (you can check http://lists.cgjungfrance.com:7080/)
but http://lists.cgjungfrance.com:7080/mailman/admin
downloads script, but not execute it.
Seems there is issue with execution privileges.

Don't you restrict cgi?

 

[Tchiboun]

I don't think that I've restrict cgi. How can I check it please ?

Should I reinstall mailman ?

Tkx for your help !!!

 

[Tchiboun]

Hi Aleksandr,

Do you have an other track ?

 

[mrsombre]

Hello, @Tchiboun
Let's start from beginning. Can you please execute

plesk version

in CLI and copy-paste result as is.
Please, also provide info about your server OS name and OS version. Then we can continue investigation.

 

[Tchiboun]

Hello,

Tks for your help.
(In fact, the lists had never been functionnal, It's the first time my customer ask me to use it.)

This is the result :
Product version: Plesk Onyx 17.0.17 Update #63
Update date: 2019/08/09 06:27
Build date: 2018/12/18 11:00
OS version: Ubuntu 12.04
Revision: ab6766191d3ba26e7b21255ab007fc7fc56d84c6
Architecture: 64-bit
Wrapper version: 1.2

 

[mrsombre]

Thanks for reply, @Tchiboun
Because plesk 17.0 is really outdated today i can propose two solutions to achieve quick result:
- Update to latest stable 17.8 version and get all updates and bug fixes
OR
- Contact plesk support directly. I suppose this problem can be mitigated effectively only with access to a server

 

[Tchiboun]

Thanks !

Juste a question : how force an update to 17.8 when I used to use the web interface to make update and of course the interface doesn't propose to me to update to 17.8 ?

 

[mrsombre]

Hello, you can read this documents to learn how upgrade plesk to latest version:
- Upgrading Plesk Using Administrator GUI
- How to upgrade Plesk to the next release

PS Keep plesk on latest version is a good decision which may solve lot's of problems. Also i can recommend to enable auto updates after upgrade. And don't forget to create server backup before start

 

[Tchiboun]

Thanks a lot !

Bye.