I’m referring to the direct support from the Plesk Support team. When you’re dealing with critical issues—like fixing a server in the middle of the night while your customers are depending on you—that kind of dedicated support can be a lifesaver. You won’t get that level of assistance with an open-source panel.
That said, if you don’t need this kind of support and you feel that Plesk has become too bloated for your needs, then it might be worth exploring other options that are a better fit for your specific requirements. Everyone’s situation is different, and it’s important to choose the right tool for you.
About the price increase, I wrote this in another thread:
This seems to have become a recurring theme, and it is not a good one. Plesk has started seriously pressing into price gouging, and I can only imagine it's because switching Web server panels is such a non-trivial thing to do, and they calculate that most people will simply pay up. Today Plesk...
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