Thanks IgorG for the info !!The issue is under developer's investigation as report PPS-7008.
Try to switch to Dovecot as a workaround.
Issue - Messages with Unicode unable to pick up via IMAP after upgradethere is another solution that you don't indicate:
Migrate to Dovecot
True ?
Information from developers:
Root cause: new Courier-IMAP 5 implements rfc6855 and its developers opted to ALERT any IMAP client that attempts to fetch a mail message with national symbols (UTF-8) in headers, but didn't explicitly enable UTF-8 support. Outlook does exactly this.
How to fix: there is no fix available. Outlook doesn't seem to support rfc6855 at all. My recommendation so far is to do either of:
Internal report PPPM-11248 was submitted.
- Just deal with it (messages are annoying but the messages themselves are displayed correctly);
- Use another mail client, e.g. webmail.
I am not sure, but suppose that only change it in upgrade plesk page is enough, someone of plesk team can confirm it? @IgorG ? Sometime is the best ways for now to not have the problem with your clients.Hi all,
this is really annoying. We have the same issue here since a few days now and customers are getting really aggresive as Outlook is (at least in our country) the one and only standard. Anyone feedback how about the migration to Dovecot works?
Thx
Hi all,
this is really annoying. We have the same issue here since a few days now and customers are getting really aggresive as Outlook is (at least in our country) the one and only standard. Anyone feedback how about the migration to Dovecot works?
Thx
Like tkalfaoglu, we have switch to Dovecot . It's going pretty well. The most important problem is that all email accounts resynchronize. So big traffic to anticipate and customers can see emails disappear before coming back ...
This has been reported as bug ID #PPPM-11248 which will be fixed in future updates.
when the fix is coming