Hello.
We have run into either a problem, or a procedural issue with the Migration Tools.
Currently wanting to migrate approx 200 subscriptions belonging to a single reseller to a new server.
I have done a couple test migrations to see what breaks...
(10.4 to 11.x)
What I have found, is if I transfer the entire reseller (first time, must not exist on new server), the
subscriptions transfer, and are owned by the reseller..
If I attempt to break this down in phases, ex.. 30 subscriptions at a time, they transfer to the new server.
The customer is owned by the reseller, however the subscription assets (ip,etc..) are owned by the
Plesk administrator. We have to assign ip address from admin pool, cannot access resellers pool.
The only way to correct is to migrate the customer/subscription remove the customer, create the customer under
the reseller, move the subscription to the reseller, then move the subscription to the new created customer.
Is it not possible to migrate a reseller customer/subscription in this fashion, do I have to move the entire reseller at one time?
--john
We have run into either a problem, or a procedural issue with the Migration Tools.
Currently wanting to migrate approx 200 subscriptions belonging to a single reseller to a new server.
I have done a couple test migrations to see what breaks...
(10.4 to 11.x)
What I have found, is if I transfer the entire reseller (first time, must not exist on new server), the
subscriptions transfer, and are owned by the reseller..
If I attempt to break this down in phases, ex.. 30 subscriptions at a time, they transfer to the new server.
The customer is owned by the reseller, however the subscription assets (ip,etc..) are owned by the
Plesk administrator. We have to assign ip address from admin pool, cannot access resellers pool.
The only way to correct is to migrate the customer/subscription remove the customer, create the customer under
the reseller, move the subscription to the reseller, then move the subscription to the new created customer.
Is it not possible to migrate a reseller customer/subscription in this fashion, do I have to move the entire reseller at one time?
--john
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