Issue Migration: Failed to fetch basic information about resellers, clients and domains data from source servers

[finbarr69]

Server operating system version

Ubuntu 18.0.73.3

Plesk version and microupdate number

18.0.73 Update #3

Hi, trying to migrate some more domains from an old server to a new one (it has worked before in the past)

I now get this (ip address and key obfuscated):

Failed to fetch basic information about resellers, clients and domains data from source servers
Cause: Error running command: Command execution failed on the source server 'source' (source-server-ip) with non-zero exit code.
command: cd /root/plesk_migrator/plesk_migrator-random_text/pmm_agent;
sed "s/@@MAJOR_VERSION@@/17/;
s/@@MINOR_VERSION@@/0/;
s/@@PATCH_VERSION@@/17/;" \
./PleskMaxVersion.pm.in > ./PleskMaxVersion.pm
exit code: 1
stdout:
stderr:
That is a critical error, migration was stopped.

Both servers are on

Plesk Obsidian 18.0.73 Update #3​

Both servers migrator version is :

Plesk Migrator​

Version
2.31.1-4640

I'm using the root user with SSH keys and /root/.ssh.id_rsa

ssh as root is enabled. I can ssh from target to source without a password.

Any ideas what to do to fix this please?

Old server is CentOS 7, New server is Ubuntu 18.0.73.3

 

[alapshin]

Hello @finbarr69
Looks like the issue with SSH connectivity.
Try the following:
1.
open /etc/ssh/sshd_config on source server and uncomment
"TCPKeepAlive=yes"
then reload sshd service
2.
Finish existing migration
Create new migration selecting password authentication

If after actions above you still have the issue submit a request to Plesk support