Migration from 9.5 to 10, domain lost control pannel access

[[XF]]

Hi,

My english is very bad but i will try to explain my problem.

We do a migration from 9.5 to 9.5 and in middle of process, we update the new server to 10.

All domaine/client whatever after this update have lost our login access to Plesk pannel.

Since this, half of domaine have acces and secon half dont. We try to set a user password but the system is always asking for a new domain name. Domain already exist. So, the panel always write "Domain name already here..".

We dont want to create a new domain or client. Juste give the username/password for Panel.

We try to found solution for 2 month without succes. This is my last chance to found. At the end of the month, we change for CPanel. My costumer want to kill me now!

Can you help?

 

[lhwparis]

you updated your control panel while a migration was running??

 

[[XF]]

No.. We have migrate a bunch of website and we have stop de migration to make update after i have receive email ask me to make upgrade.

I have 200 website in hosting. 50 has migrated before update and the rest, couple of day after upgrade to version 10.

 

[lhwparis]

plesk10 gives you some new options when you start a migration which option habe you chosen?
there is an option whre user accounts are not migrated (only domains and content) then your user logins are lost. try to migrate a domain again from your old system and read the migration options carefuly

 

[[XF]]

We have choose minimum option because we have a lot of problem with our migration. The most hardnes migration i never do. More than 2 hour/domain and a lot of error.

Maybe is the problem but now, i have to make login/password. I dont found how!

 

[lhwparis]

Try this:
1. create customer (you have to create a subscription with this user chose a domainname like test123.com)
2. when user is created delete this subscription (test123.com) now you have a plain user
3. change subscription owner for one of your migrated subscriptions to your new user.
4. now this user should be able to log in and manage this domain.

 

[[XF]]

Working fine! Thank you!